Service Colleague

Asda; Gateshead; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Colleague discount 15% from day 1

Company pension

Wellbeing benefits (GP, counselling)

Job summary

Asda in Gateshead is seeking a part-time Service Colleague to help run store operations with a focus on customer experience. You’ll stock shelves, unpack deliveries, and pick online orders to ensure smooth daily routines and fast service.

Join a friendly, fast-paced team and bring a positive attitude, reliability, and flexibility, including weekends and evenings, to provide great service and teamwork.

Qualifications

• Customer-focused and attentive to shoppers.
• Team player who supports colleagues.
• Reliable and punctual for shifts.
• Positive attitude and energetic on the shop floor.
• Willing to learn and adapt to procedures.

Responsibilities

• Stock shelves and unpack deliveries.
• Assist in picking online orders for customers.
• Support store operations and service, including meals preparation where applicable.
• Maintain a welcoming, efficient customer experience.

Skills

Customer-focused

Team player

Reliable

Positive attitude

Willing to learn

Friendly approach

Flexible shifts

Good communication

Job description

Job Title

Service Colleague

Location

Gateshead Old Fold

Employment Type

Part time

Contract Type

Permanent

Shift Pattern

Work Shift: Afternoons

Hours per Week

16

Pay Rate

£13.10

Category

Retail Hourly Colleagues, Sales Staff

Closing Date

26 August 2026

At Asda, we want you to find your everything. As a Service Colleague in our store team, you’ll be at the heart of the customer experience—serving with heart at pride. Whether you’re stocking shelves, unpacking deliveries, picking online orders or even perfecting pizzas, you’ll play a vital role in the smooth running of our operation, serving customers and putting them at the heart of everything. You’ll be part of a friendly, fast-paced team where great service and teamwork are everything.

What makes a brilliant Service Colleague:

• Customer-focused:You enjoy helping people and making their experience a positive one.
• Team player:You work well with others and support your colleagues.
• Reliable:You show up ready to work and take pride in what you do.
• Positive attitude:You bring energy and enthusiasm to every shift.
• Willing to learn:You’re open to training and keen to build your skills.

What you’ll bring:

• A friendly and helpful approach to customer service.
• Willingness to work in a fast-paced customer service environment.
• Good communication skills and a team mindset.
• Flexibility to work a range of shifts, including weekends and evenings.

Everything you'll love

Alongside a competitive salary, you'll get lots of other great benefits too, including:

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover
• Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.