Service Co-Ordinator (5875)

Murray Recruitment; East Kilbride; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment firm is seeking an Operations Support Lead based in East Kilbride, Scotland. This full-time office-based role involves coordinating service activities, managing invoicing, and providing administrative support to senior management. Ideal candidates will have proven experience in service support and excellent organizational skills, along with proficiency in Microsoft Office. A competitive salary and career development opportunities are offered.

Benefits

Competitive salary

30 days holiday

Company pension scheme

Long-term career development opportunities

Qualifications

• Proven experience in a service support, operations, or contract administration role.
• Strong organisational skills with a high level of accuracy and attention to detail.
• Excellent time management and ability to prioritise a varied workload.

Responsibilities

• Coordinating and planning PPM and Reactive works in line with contract KPIs.
• Logging breakdowns and scheduling works to meet SLAs.
• Processing and closing off completed job sheets.
• Managing and ensuring timely completion of all invoicing.
• Assisting with the preparation of quotations alongside the Service Manager.

Skills

Service support experience

Organisational skills

Time management

Communication

Process improvement

Microsoft Office proficiency

Xero experience

Tools

Microsoft Office

Xero

Job description

Murray Recruitment are recruiting for an Operations Support Lead for our client based in Lanarkshire. This newly created role has arisen due to continued growth within the business and is ideal for a highly experienced individual looking to bring structure, efficiency, and high standards to a busy service department. This is a hands‑on, varied role that supports both operational delivery and senior leadership within the business.

Role Overview

The Operations Support Lead will work closely with the Service Manager and Director to enhance service delivery through structured planning, efficient administration, and proactive support. From overseeing invoicing and coordinating service activities to supporting the implementation of new systems and providing PA support to the Director, this role is central to the smooth running of operations and future development of the team.

Key Responsibilities

• Coordinating and planning PPM and Reactive works in line with contract KPIs
• Logging breakdowns and scheduling works to meet SLAs
• Processing and closing off completed job sheets
• Managing and ensuring timely completion of all invoicing
• Assisting with the preparation of quotations alongside the Service Manager
• Maintaining and updating the job management system
• Supporting the implementation of a new operational system
• Providing PA support to the Director as required
• Delivering contract administration support across various areas of the business
• Ensuring all administrative procedures are followed and continuously improved

Skills & Experience

• Proven experience in a service support, operations, or contract administration role
• Strong organisational skills with a high level of accuracy and attention to detail
• Excellent time management and ability to prioritise a varied workload
• Confident communicator with a proactive, solutions-focused mindset
• Experience in system/process improvement and implementation is advantageous
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience using Xero is advantageous
• Previous experience within a fast-paced service-based environment preferred

Offering

• Competitive salary – dependent on experience
• Full‑time, office‑based role
• Working hours: 8am – 5pm (flexibility available)
• 30 days holiday (including public holidays)
• Company pension scheme
• Long‑term career development opportunities