Service co-ordinator

Brook Street; Wells-Next-the-Sea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is looking for a Service Co-ordinator for a temporary to permanent role in Tunbridge Wells. The successful candidate will manage service engineer schedules, maintain customer satisfaction, and handle emergency call outs. Ideal candidates will have strong organisational skills and previous scheduling experience. Join a growing business offering training, weekly pay, and opportunity for long-term growth. Apply today for more details.

Benefits

Temp-to-perm opportunity

Training on internal systems

Weekly pay

Accrual of annual leave

Exclusive candidate benefits

Supportive team environment

Qualifications

• Experienced service co-ordinator with strong organisational skills.
• Ability to manage multiple priorities and work under pressure.
• Proficiency in scheduling software and Microsoft Office required.

Responsibilities

• Schedule daily and weekly workloads for service engineers.
• Maintain exceptional levels of customer satisfaction.
• Handle emergency call outs as per regulations.
• Prepare customer invoices using Xero.

Skills

Strong organisational and time-management skills

Ability to work under pressure

Proficiency in scheduling software

Proficient in Microsoft Office

Experience in a service or scheduling role

Tools

Xero

Job description

Service Co-ordinator (Temp to Perm)
Locations: Tunbridge Wells
Pay: Up to £14 per hour

Hours: Monday - Friday 9am - 5pm

Start Date: March 2025 (Potentially earlier subject to clients requirements)

We are seeking a highly organised and proactive experienced service co-ordinator to join our Client in Tunbridge Wells covering maternity leave on a temporary basis with the potential of the role going permanent for the right candidate.

This is a great opportunity for anyone who is an experienced service co-ordinator / scheduler to join my clients busy and expanding business and play a key role in delivering exceptional customer service and operational support.

Key Responsibilities:

• Schedule daily and weekly workloads for service engineers
• Maintain exceptional levels of customer satisfaction at all times
• Work efficiently to ensure all appointments are booked within client requirements
• Proactively inform clients of any issues, delays, or updates
• Handle emergency call outs in line with the 24-hour response regulation
• Ensure all service activities comply with company standards and regulatory requirements, maintaining accurate system records
• Prepare and issue customer invoices using Xero
• Manage engineers reports, distribute them to customers, and arrange any follow-up appointments as needed

What We're Looking For:

• Strong organisational and time-management skills
• Ability to work under pressure and manage competing priorities
• Proficiency in scheduling software and Microsoft Office
• Previous experience in a service or scheduling role is highly advantageous

What You'll Receive:

• Training on internal systems and processes
• Temp-to-perm opportunity with real potential for long-term growth
• Supportive team environment within an expanding business sector
• Weekly pay via Brook Street Recruitment
• Accrual of annual leave entitlement
• Access to exclusive candidate benefits and support

If you're proactive, organised, and passionate about delivering excellent service, we'd love to hear from you. Apply today to find out more about our available assignments.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.