Service Co-ordinator

Whale Tankers; Heath; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading manufacturer of liquid waste tankers in Solihull seeks a Service Co-ordinator to manage customer inquiries and ensure efficient job processing. The ideal candidate will possess strong communication skills and have experience in customer service. This permanent position offers a salary between £28,000 and £32,500, along with various benefits including bonuses and private medical insurance.

Benefits

£500 annual holiday bonus

Bonus scheme

Private medical insurance

Competitive company pension scheme

25 days holiday plus statutory days

Cycle to work scheme

Free parking

Qualifications

• Experience in customer service and coordinating workflows preferred.
• Proven ability to manage tasks efficiently.
• Strong communication skills for liaising with engineers and customers.

Responsibilities

• Be the first point of contact for all customer inquiries.
• Process and manage jobs from inquiry to invoice.
• Maintain databases and operation portals accurately.

Skills

Great communicator

Knowledge of customer service processes

Ability to manage schedules

Job description

£28,000 to £32,500 depending on experience

Solihull

Permanent, Full Time vacancy

Service Co-ordinator required for our Solihull Site.

We are an employee focused business committed to developing people to ensure that we have the best there is as part of our ever expanding team.

Are you ready to work for one of the largest manufacturers of liquid waste vacuum tankers and jetting equipment in Europe? Then Join our Whale Family!

Responsibilities

• Be the first point of contact for all customer inbound enquiries then coordinate all required works with engineers, customers and suppliers to ensure jobs are completed on time in line with customer expectations, service level agreements and internal KPI’s.
• Process and manage jobs from enquiry to invoice whilst maintaining required databases and portals accurately and efficiently.
• You would be working in the Field Service department as part of the aftersales division.
• Hours of work times will be discussed and agreed but will be between 7.30am and 5pm - 39.5 hours per week.
• We are looking for someone who is a great communicator and who also has the below knowledge and transferable skills;
• Be the first point of contact for enquiries, queries and disputes via phone and email.
• Ensure enquiries are dealt with professionally, effectively, and efficiently.
• Populate and maintain effective planner to ensure works are completed on time.
• Proactively manage all “units down” to ensure they are returned to service in line with expectation.
• Speak with engineers daily via phone.
• Ensure all customer concerns are logged using appropriate process.
• Also with additional administration duties (full job spec is at the bottom of this page).

If this sounds good to you and you feel you have the relevant skills and experience then apply today because not only will you be joining an expanding, enthusiastic and proactive company where no two days are the same, we also have some wonderful benefits on offer.

Benefits

• One off £500 per annum holiday bonus when you take 5 days off in one block.
• Bonus scheme based on the performance of the company.
• Private medical insurance (BUPA).
• Competitive Company Pension Scheme.
• Secure employment with a longstanding supportive business with opportunity for advancement.
• Annual pay reviews.
• 25 days holiday (plus statutory days) per calendar year - 5 days more than the legal requirement.
• £500 Referral Scheme.
• Death in service for employees.
• Employee assistance programme - offering free wellbeing (mental and physical) and financial advice and support which offers access for you your partner and children under 18 for a Digital GP.
• Cycle to work scheme.
• Full training, equipment and PPE provided.
• Long service awards.
• Company share purchase opportunity.
• Free parking.

Whale Tankers care about quality across all aspects of our business, it is a word that characterises the company. Our Ravenshaw site, located in Solihull, has been the home of Whale Tankers. The site set in more than 40 acres of land, is a stunning example of how an industrial concern can successfully operate alongside a natural environment. Whale has a truly modern manufacturing facility at Ravenshaw, with all the key processes carried out in‑house.

All aspects of the manufacturing process, from technical specification to quality control, all takes place on site. Our “in‑house” product philosophy gives Whale the ability to control quality at every stage and ensure that every product is engineered and built to deliver uptime and value throughout its working life. Whale customer promise is one “reliability, service and value for life”, It takes a combination of significant resources and unique culture to deliver that promise - something that Whale Tankers has been delivering over the last five decades