Service co-ordinator

Dynamite Recruitment; England; On-site; GBP 27,000; Full time

Job summary

A well-established service provider in Southampton is seeking a Service Coordinator to manage client interactions and schedule technician service visits. The successful candidate will have strong coordination skills, a commitment to customer service, and the ability to manage multiple tasks effectively. Responsibilities include scheduling, responding to customer queries, and ensuring maintenance works are completed on time. This full-time role offers a salary of £27,000 plus excellent benefits.

Benefits

25 days holiday plus bank holidays

Sick pay

Bike to work salary sacrifice vouchers

Gym membership contribution

Employee referral bonus

Qualifications

• Experience in a coordination or scheduling role is preferred.
• Ability to manage client expectations effectively.
• Good administration skills and experience are essential.
• Strong attention to detail is required.
• Demonstrated ability of strong work ethic and customer focus.

Responsibilities

• Manage client expectations and schedule service work.
• Ensure contractors and technicians have service visits scheduled.
• Respond to customer complaints and resolve problems.
• Ensure timely completion of pre-planned maintenance works.
• Check and record technician time for payroll.
• Provide quotes and complete necessary administration.

Skills

Coordination

Customer Service

Administration

Time Management

Attention to Detail

Work Ethic

Client Management

Job description

Service Co-Ordinator

Salary: £27000 plus fantastic benefits which include the following

• Competitive Salary
• 25 days holiday plus bank holidays (increase with service)
• Sick pay
• Bike to work salary sacrifice vouchers
• Gym membership contribution
• Employee referral bonus

Location: Southampton

Hours of work: Monday to Friday 37.5 hours

Dynamite Recruitment is working in Partnership with a very well-established service provider who are based in the Southampton area.

Due to growth our client is looking to recruit a Service Coordinator.

As a Service coordinator you will be responsible for liaising between clients and a team of technicians to schedule in and coordinate service visits.

As a Service Coordinator you will be responsible for:

• To manage client expectations via various sources and schedule in work to be completed
• To ensure that all contractors and technicians have service visits scheduled in to be completed.
• To manage multiple diaries
• To respond to any customer complaints or problems in and expedite prompt resolution or escalation where you are unable to assist.
• To ensure that all pre planned maintenance works is carried out in accordance with the required schedule and that cancellations are kept to an absolute minimum.
• To ensure that technicians have the relevant materials and stock in order to complete work.
• To proactively resolve any procurement issues with suppliers and/or expedite in due time to avoid impacting customer service levels.
• To sign off supplier invoices
• To check and record engineer and technicians time and tracker activity daily for payroll purposes.
• To issue job sheets to the technicians & engineers prior to appointments
• To liaise with the Engineers to ensure all visit reports are completed correctly and returned.
• To contact customers prior to visits to confirm appointments.
• To provide quotes and complete administration to support service visits.
• To ensure that all completed works are invoiced to the customer.
• To support the Finance team in resolving aged debt and improving DSO performance

The ideal Service Coordinator will have / be.

• Ideally have had experience within a coordination role or scheduling previously.
• Understand the importance of good customer service.
• Good administration skills and experience
• Will have taken ownership of managing a client from initial enquiry through to completion.
• Attention to detail Disciplined approach to working by completing tasks promptly and correctly and by following established processes.
• Strong work ethic Positive ethical attitude and behaviour including reliability, willingness to take on responsibility and commitment to completing tasks.
• Time management To continually ensure that time is managed to the highest level such that you are always punctual, have optimised your work schedule and can complete a day s work in a day.
• Customer focus To put the customer at the heart of all that you do.

To be considered please submit your Cv asap to Fran Curtis