Service Charge Team Manager

i-Jobs; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Service Charge Team Manager to lead a team in calculating and issuing service charges. The ideal candidate will have strong financial and organizational skills, a background in service charge management, and excellent communication abilities. The role involves collaborating with various stakeholders and ensuring service efficiency and accuracy.

Qualifications

• Experience in leading and managing a team.
• Strong organizational skills and ability to meet deadlines.
• Experience with external partners and managing agents.
• Understanding of service charge management and legislation.

Responsibilities

• Lead and motivate a team to accurately calculate and issue service charges.
• Ensure a customer-focused approach to resolving queries and complaints.
• Monitor controls to meet service levels and enable cost recovery.
• Support system and process improvements for service charge delivery.

Skills

Leadership experience

Organizational skills

Communication skills

Customer service skills

Financial and numerical skills

Job description

Service Charge Team Manager

Location: Grosvenor House, 125 High Street, Croydon, CR0 9XP

Start Date: ASAP

Contract Duration: 3+ Months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £ 30.22 Per Hour

Job Ref: OR18538

Job Responsibilities

• Lead and motivate a team to accurately calculate and issue service charges.
• Ensure a customer-focused approach to resolving queries and complaints.
• Monitor controls to meet service levels and enable cost recovery.
• Collaborate with business areas to prepare budgets and account for expenses.
• Support system and process improvements for service charge delivery.
• Develop policies and procedures that comply with legislation and contracts.
• Provide training to enhance team knowledge and resilience.
• Manage relationships with service charge payers and other stakeholders.
• Identify areas for service charge calculation improvement.
• Lead projects to improve service efficiency and effectiveness.
• Handle staffing issues following company policies.
• Ensure data accuracy in company systems and databases.

Person Specifications

Must Have

• Experience in leading and managing a team.
• Strong organizational skills and ability to meet deadlines.
• Experience with external partners and managing agents.
• Excellent written and oral communication skills.
• Understanding of service charge management and legislation.
• Strong financial and numerical skills.
• Ability to interpret KPIs and management information.
• Excellent customer service skills.

Nice to Have

• Experience in managing high-performing teams.
• Ability to handle conflicting priorities and manage change effectively.
• Diplomatic, patient, and a good listener.
• Strong belief in customer satisfaction and business-driven solutions.

DISCLAIMER

By applying for this vacancy, you consent to your personal information being shared with our client and any relevant third parties we engage with, for the purpose of assessing your suitability specific organizations or hirers to whom you do not wish your details to be disclosed