Service Charge Officer

Service Care Solutions; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing association in London is seeking a Service Charge Officer to manage service charge accounts and support residents. This role requires strong experience in leasehold management, excellent communication skills, and attention to detail. The position offers a competitive hourly rate and is a temporary full-time contract for 3 months.

Benefits

£250 referral bonus for successful candidates

Qualifications

• Experience in service charge or leasehold management within a housing association or property management setting.
• Knowledge of legal aspects of leasehold law, including Sections 20 and 20b.
• Strong communication skills to collaborate effectively with stakeholders.

Responsibilities

• Resolve resident service charge queries promptly.
• Support production of service charge estimates and accounts.
• Maintain accurate records of all customer interactions.

Skills

Service charge management

Interpersonal skills

Attention to detail

Ability to work under pressure

Job description

Service Charge Officer

Ealing

Full Time, Temporary

Support residents and manage service charge accounts for a leading housing association in Ealing, ensuring transparency, accuracy, and high-quality customer service.

THE ROLE

As a Service Charge Officer, you will play a key role in the Service Charge Action and Resolution Team (SCART), resolving customer queries and supporting the delivery of accurate and transparent service charge information.

• Resolving resident service charge queries promptly and liaising with operational teams, local authorities, and external managing agents.
• Supporting the production of accurate service charge estimates, in-year block accounts, and year-end accounts to ensure strong financial performance.
• Maintaining full, clear, and accurate records of all customer interactions.
• Working collaboratively with colleagues and contractors to ensure high-quality services across estates and buildings.
• Building and maintaining relationships with internal and external stakeholders, representing the Group at meetings and forums.
• Staying up to date with building safety, service charge, and leasehold legislation.
• Supporting policy, procedure, and work practice updates to continually improve service delivery.

THE CANDIDATE

We are seeking a candidate with experience in service charge or leasehold management within a housing association or property management setting.

• Knowledge of legal aspects of leasehold law, including Sections 20 and 20b, and experience preparing cases for Tribunal or Court (desirable).
• Understanding of Landlord and Tenant Acts, Statutory Instruments, and relevant regulations.
• Experience in leasehold block management and working with managing agents.
• Strong communication and interpersonal skills to collaborate effectively with stakeholders.
• Attention to detail and ability to work under pressure to meet deadlines.

THE CONTRACT

Working Hours: 35 Hours per Week

Length of Contract: 3 Months, 9-5 Mon to Fri

Rate: The pay range for the role is £23.09 to £24.30 per hour LTD company rate. The PAYE equivalent is £19.81 to £20.85 per hour, inclusive of holiday.

HOW TO APPLY

If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further.

Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations.