Service Charge Analyst

Daniel Owen Ltd; Sittingbourne; On-site; GBP 80,000 - 100,000; Part time

Job summary

A leading recruitment agency is seeking an experienced Service Charge Analyst in Sittingbourne. The role involves providing excellent internal customer service, compiling and analyzing reporting information, and managing service chargeable expenditure. Strong Excel and analytical skills are essential. This temporary position offers £21 to £22 per hour, with 35 hours per week.

Qualifications

• Experience in service charge management is preferred.
• Proven track record in data analysis and reporting.

Responsibilities

• Provide internal customer service and support service charge delivery.
• Compile and analyze reporting information.
• Support calculation and allocation of service chargeable expenditure.
• Monitor and audit data quality.
• Produce key performance statistics.

Skills

Excellent financial and numerical skills

Strong analytical ability

Good understanding of residential and commercial service charge management

Strong organisational skills

Advanced Excel skills

High attention to detail

Clear communication skills

Strong critical-thinking skills

Tools

Excel

Job description

Service Charge Analyst

Location: Sittingbourne
Salary: 21 to 22 per hour
Contract Type: Temporary - ongoing
Hours: 35 per week

Social Housing Experience needed

Daniel Owen are proud to be representing a well-known client based in the Sittingbourne, Kent area who are looking for a highly skilled Service Charge Analyst to join their team.

What you'll be doing - Service Charge Analyst

• Providing responsive internal customer service and supporting all central aspects of service charge delivery in line with KPIs.
• Compiling and analysing reporting information to support the wider service charge team.
• Supporting the calculation and allocation of service chargeable expenditure, including preparing and loading data into various systems to ensure accurate charging.
• Identifying opportunities to increase efficiency by optimising and automating data workflows.
• Monitoring and auditing data quality to support validation and cleansing.
• Producing key performance statistics and metrics to support KPI monitoring.
• Maximising income recovery by ensuring charges are coded and allocated correctly.
• Supporting the development and embedding of systems and processes to improve service charge delivery.
• Reviewing and maintaining procedures and process maps to ensure consistent and accurate service charge setting.
• Assisting the team with data collection and analysis of service chargeable income and expenditure as part of the annual cycle.
• Supporting year-end certification and liaising with external auditors to evidence service chargeable expenditure.

What you'll need

• Excellent financial and numerical skills.
• Strong analytical ability.
• Good understanding of residential and commercial service charge management.
• Strong organisational skills and the ability to manage a varied workload to meet deadlines.
• Advanced Excel skills, including formulas, pivot tables, data cleaning, and data visualisation.
• High attention to detail and accuracy.
• Clear communication skills, with the ability to explain complex data to non-technical stakeholders.
• Strong critical-thinking and problem-solving skills.