Service Charge Analyst

Neway International Ltd; Croydon; On-site; GBP 100,000 - 125,000; Full time

Job summary

A recruitment firm is seeking a Service Charge Analyst for a role with Southern Housing located in Croydon. This position involves managing and analyzing service charge data, ensuring compliance with financial standards and housing regulations. Candidates must possess strong analytical and numerical skills, attention to detail, and proficiency in IT systems, including financial software. This role offers a fantastic opportunity to contribute to the accuracy of financial management in a fast-paced environment.

Qualifications

• Experience in finance, housing, or service charge administration.
• Ability to manage workload effectively in a busy environment.
• Commitment to accuracy, compliance, and customer service.

Responsibilities

• Prepare, review, and analyse service charge budgets.
• Ensure accuracy and compliance in service charge calculations.
• Liaise with internal teams to resolve queries.

Skills

Analytical skills

Attention to detail

Communication skills

IT proficiency

Tools

Financial software

Spreadsheets

Job description

Neway International are seeking Service Charge Analysts to join our client Southern Housing.

Location: Grosvenor House, 125 High Street, Croydon, London, CR0 9XP Hours: 35 per week Start Date: 15 December 2025 Duration: 13 weeks Number of Posts: 7 Pay Rates: PAYE £21.92 per hour / Limited/Umbrella £28.58 per hour IR35 Status: Inside IR35 Organisational Level: Operations > Customer Transactions

About the Client

Southern Housing is one of the UK’s largest housing providers, committed to delivering high-quality homes and services to residents. Their Service Charge Team ensures accurate financial management and transparency, supporting both operational efficiency and customer satisfaction.

The Role

As a Service Charge Analyst, you will play a key role in managing and analysing service charge data, ensuring compliance with housing regulations and financial standards. This is a fast‑paced role requiring strong analytical skills, attention to detail, and the ability to work collaboratively across teams.

Key Responsibilities

• Prepare, review, and analyse service charge budgets and actuals.
• Ensure accuracy and compliance in service charge calculations and allocations.
• Liaise with internal teams, housing officers, and finance colleagues to resolve queries.
• Provide clear explanations of service charges to residents and stakeholders.
• Maintain accurate records and support statutory reporting requirements.
• Use financial systems and spreadsheets to input, extract, and analyse data.
• Contribute to process improvements within the Service Charge Team.

Candidate Requirements

• Experience in finance, housing, or service charge administration.
• Strong analytical and numerical skills with attention to detail.
• Proficiency in IT systems, including spreadsheets and financial software.
• Excellent communication skills to explain complex information clearly.
• Ability to manage workload effectively in a busy environment.
• Commitment to accuracy, compliance, and customer service.

This is a fantastic opportunity to join Southern Housing’s Service Charge Team, contributing to accurate financial management and supporting residents across the organisation.