Service Charge Analyst

Belmont Recruitment; Birmingham; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment agency is seeking a Service Charge Analyst for a 3-6 month temporary contract in Birmingham. The role involves managing service charges, resolving customer queries, and ensuring compliance with legal requirements. Applicants should have experience in handling service charges and account reconciliation. This full-time position offers a standard working week from Monday to Friday.

Qualifications

• Previous experience of handling service charges.
• Understanding of home ownership.
• Ability to reconcile accounts.

Responsibilities

• Accurately calculate and issue all estimated and actualised service charges.
• Manage complex service charge cases and provide expert service.
• Resolve complex customer queries and collaborate with internal teams.
• Support development and implementation of new systems for service charge transformation.
• Work with service charge managers on integrating legacy systems.
• Review procedures to ensure full recovery of service chargeable expenditure.
• Build relationships with budget holders for accurate cost allocation.

Skills

Handling service charges

Home ownership understanding

Ability to reconcile accounts

Job description

Belmont Recruitment are currently looking for a Service Charge Analyst to join Southern Housing on an initial 3-6 month temporary contract. This is a full-time role working 37 hours per week, Monday to Friday.

Key Responsibilities

• Accurately calculate, construct and issue all estimated and actualised service charges, ensuring full compliance with legal requirements, contracts, policies and procedures.

• Manage complex service charge cases, providing an expert, customer-focused service to residents and stakeholders.

• Resolve complex customer queries, working with internal teams to address complaints, disputes and cases of dissatisfaction.

• Support the development, implementation and embedding of new systems and processes that drive service charge transformation.

• Work proactively with service charge managers to support the integration of two legacy systems and legacy stock, helping to establish consistent, standardised practices.

• Review and maintain operational procedures to ensure full recovery of service chargeable expenditure.

• Build and maintain strong business partnering relationships with budget holders and service managers to support accurate cost allocation and effective service charge setting.

Requirements

• Previous experience of handling service charges
• Home ownership understanding
• Ability to reconcile accounts

Please apply with an up to date CV ASAP if this role would be of interest to you.