Service Centre Team Leader

Briggs Equipment; Walsall; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment management provider in the UK is seeking a Service Centre Team Leader in Cannock. This role involves managing a Service Controller team, ensuring adherence to health and safety guidelines, and optimizing business opportunities to exceed regional targets. The ideal candidate will have experience in team management and a strong understanding of commercial processes. This is a permanent position that offers a dynamic working environment and the opportunity to make a significant impact on operational performance.

Qualifications

• Experience in health and safety compliance.
• Strong team management skills.
• Ability to optimize business opportunities.

Responsibilities

• Ensure adherence to health and safety guidelines.
• Assist in commercial awareness and product knowledge.
• Manage Service Controller team for optimal performance.
• Promote effective communication within the team.

Job description

The Opportunity : Service Centre Team Leader

Contract : Permanent

Location : Cannock

The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying.

The Impact you will have :

• Company Health and Safety guidelines to be followed at all times, both internally and externally, ensuring our colleagues and customers are safe
• Assist the Regional Centre Manager to generate a high level of commercial awareness and product knowledge enabling all team members to be able to make sound financial decisions; optimise business opportunities and generate additional revenue
• Manage Service Controller team to deliver industry leading business performance to exceed regional targets by managing productivity to ensure Engineer's working day is optimised, work and time management, effective call handling expectations and SLAs.
• Manage all work activities in a timely manner. Promote effective communication of the Team for both internal and external customers keeping them informed and managing their expectations at all times in accordance with the Company's contractual requirements and KPIs

Ensure the Controllers manage the required levels of preventative maintenance and reactive work are carried ou...