Service Centre Administrator — Customer Care & Safety

Guidant Global; Sheffield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency based in Sheffield is seeking an Administrator to manage inbound calls professionally and handle customer complaints, ensuring health and safety protocols are followed. The successful candidate will possess strong numerical and PC skills, alongside excellent interpersonal abilities. Duties also include raising purchase orders and supporting the Administration Coordinator in various projects. A focus on attention to detail in a high-pressure environment is critical for this role.

Qualifications

• Excellent interpersonal skills to build strong relationships.
• Ability to handle complaints effectively with focus on customer retention.
• Strong attention to detail in logging calls and maintaining records.

Responsibilities

• Answer inbound calls professionally, logging details accurately.
• Assist in raising purchase orders and maintaining records.
• Fulfill Health and Safety responsibilities as per company guidelines.
• Support the Administration Coordinator in ad hoc projects.

Skills

Numerate and PC literate

Good telephone manner

Interpersonal skills

Ability to work on own initiative

Attention to detail

Job description

A recruitment agency based in Sheffield is seeking an Administrator to manage inbound calls professionally and handle customer complaints, ensuring health and safety protocols are followed. The successful candidate will possess strong numerical and PC skills, alongside excellent interpersonal abilities. Duties also include raising purchase orders and supporting the Administration Coordinator in various projects. A focus on attention to detail in a high-pressure environment is critical for this role.