Service Assurance Engineer (2nd Line)

Cybit; Newcastle upon Tyne; Hybrid; GBP 26,000 - 30,000; Full time

Job summary

A leading technology solutions provider is seeking a Service Assurance Engineer to ensure compliance and reliability for clients. In this hybrid role, you will respond to alerts, manage patches, and proactively engage with client systems. Candidates should have a strong technical support background, including experience with patch management and cloud services. The position offers a competitive salary between £26,000 and £30,000, alongside a comprehensive benefits package including enhanced pension, annual leave, and health insurance.

Benefits

Enhanced pension scheme

33 days annual leave

Healthcare cash plan

Private Health Insurance

Company electric car scheme

Cycle to work scheme

Employee assistance programme

Occupational sick pay

Qualifications

• Prior experience within a service desk or similar environment.
• A logical and thorough approach to resolving incidents and requests.
• Experience in supporting remote problems.

Responsibilities

• Respond to and triage alerts ensuring compliance with patch management.
• Remediate patch and vulnerability failures.
• Automate and script remediation tasks.

Skills

Technical support understanding

Patch and Vulnerability Management

Windows Server

AWS/Azure

Networking

ITIL Practices

Security Awareness

Exceptional customer service skills

Job description

Job Title: Service Assurance Engineer (2nd Line)

Location: this role offers hybrid working but you must be commutable to North Tyneside

Annual salary: £26,000 to £30,000 depending on skills & experience

About Cybit

Predict. Protect. Perform

We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence and AI to ensure that our customers can operate confidently with the right digital workspace, security, cloud solutions and managed services. We are motivated by a single belief that if we do our jobs right for our customers, we can make a positive difference to the people and world around us; by helping businesses achieve greater productivity and resilience through the right technology implementation and management, and supporting essential public sector organisations to deliver on the critical work they do.

Why Join Us?

Joining Cybit means becoming part of a dynamic and outcome-focused team that spans locations in Berkshire and Newcastle. Our team of over 100 people value each other first and foremost, respect the talent, ideas and skills we can contribute to making Cybit a special and rewarding place to work.

At Cybit, you are recognised and valued, and you can make a real difference to how our company delivers and is viewed as a brand.

If you're looking for a challenging and fulfilling career in technology, Cybit is the place for you. Together, we will create a safer, more resilient future for everyone.

What you'll do

As a Service Assurance Engineer, your primary responsibility will be to respond to and triage alerts, ensuring our clients maintain compliance with patch management, vulnerability remediation, and infrastructure reliability standards.

In this role, you will take a proactive approach to compliance and reliability, ensuring that all alerts are promptly addressed and resolved, whilst also proactively reviewing customer systems and platforms for insights.

We’re committed to supporting your growth and progression within the company.

We're looking for someone

• Acting on alerts that come from our RMM, Monitoring, and security platforms.
• Upload of patches to customer platforms
• Remediate patch and vulnerability failures
• Act on local device Issues that could be impacting compliance.
• Removal and clean-up tasks for customers, such as EOL software
• Automate and script remediation tasks.
• Other ad-hoc work as instructed by technical operations.

A guide on what you will do

• Prior experience within a service desk or similar environment
• A strong technical support understanding including:
• Patch and Vulnerability Management
• Windows Server
• AWS/Azure
• Networking
• ITIL Practices
• Backup Technology
• Security Awareness

• A logical and thorough approach to resolving incidents and requests.

• Exceptional customer service skills with experience in supporting remote problems.

Be well looked after

Happy people make happy businesses. We have a great range of flexible benefits which helps you to do your best work every day. This includes:

• Enhanced pension scheme
• 33 days annual leave including bank holidays plus one extra day for your birthday (& the opportunity to buy more if desired)
• Healthcare cash plan
• Private Health Insurance
• Company electric car scheme
• Cycle to work scheme
• Employee assistance programme
• Occupational sick pay

Cybit is passionate about having a diverse workforce by encouraging equality, diversity, and inclusion throughout the business. We have an inclusive environment where employees are encouraged to speak openly about what matters to them. This allows us all to learn and grow together within a safe and respectful environment. We provide equal opportunities to all and are a proud member of the Disability Confident scheme.