Service Asset & Configuration Analyst

AXA UK plc; Royal Tunbridge Wells; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading insurance provider is seeking a Service Asset and Configuration Analyst in Royal Tunbridge Wells. You will manage IT asset compliance, conduct audits, and collaborate with suppliers. This role offers a competitive salary of £35,000 – £40,000, flexible working arrangements, and a range of benefits including bonuses and a pension scheme.

Benefits

Competitive annual salary

Annual company & performance-based bonus

Contributory pension scheme

Life Assurance

Private medical cover

25 days annual leave plus Bank Holidays

Wellbeing services & resources

AXA employee discounts

Qualifications

• Proven experience in Service Asset and Configuration management including licensing.
• Experience working with a configuration management database.
• Good understanding of ServiceNow.
• Ability to work under pressure to meet tight deadlines.
• Knowledge of IT industry and best practices.
• ITIL certification desirable.

Responsibilities

• Ensure all hardware items are tracked and managed effectively.
• Assist with day-to-day IT asset management.
• Collaborate with suppliers on procurement processes.
• Ensure quality standards through regular audits.
• Contribute to processes and controls for asset management.
• Identify and drive service improvements.
• Support data cleanse activities in management toolsets.
• Act in an advisory capacity on software matters.

Skills

Service Asset and Configuration management

Configuration management database

ServiceNow

Reporting and analytical skills

Ability to work under pressure

IT industry knowledge

ITIL certification

Tools

Power BI

Job description

We have a new opportunity in AXA UK for a Service Asset and Configuration Analyst to join our Service Design and Introduction team. Reporting into the Service Asset and Configuration Manager, you'll be responsible for the monitoring and management of all IT assets, ensuring compliance, lifecycle management and auditing of hardware, software and licenses. You'll ensure the effective use of the Service Asset and Configuration management process contributing to process design and improvement guidance. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Responsibilities

• Responsibility for ensuring all hardware items are tracked and managed effectively
• Assisting with day‑to‑day IT asset management
• Collaborating with third‑party suppliers to coordinate procurement processes and oversee the financial management of software and hardware assets throughout their lifecycle
• Ensuring quality standards are maintained through regular audits of the UK estate to identify gaps and initiate appropriate remedial action
• Contributing to processes, procedures, and controls to support service asset and configuration management activity
• Identifying and driving service improvements through to completion, through proactive customer liaison and monitoring
• Performing and supporting appropriate data cleanse activities within the software licence management and asset management toolsets
• Acting in an advisory capacity for IT and the wider business on software related matters

Application Requirements / Expectations

• You’ll need to show you meet the essential criteria as detailed in the job advert or job description
• You don’t need to share the details of your long‑term health condition or disability for your application to be considered under this scheme

Qualifications

• Proven experience in Service Asset and Configuration management including licensing
• Experience working with a configuration management database
• Good understanding of ServiceNow
• Reporting and analytical skills including the use of Power BI
• Ability to work under pressure to meet tight deadlines
• Knowledge of IT industry and best practices
• ITIL certification desirable
• As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

Benefits

• Competitive annual salary of £35,000 – £40,000 dependent on experience
• Annual company & performance‑based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 × annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

Equal Opportunities Employer

We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally. We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds. As an Equal Opportunities Employer, we take pride in treating our employees and potential hires with respect and without discrimination based on any Protected Characteristics. AXA UK is recognised as a Disability Confident Leader. We actively encourage applications from people who face barriers in the workplace due to a disability or long‑term health condition. We participate in the Disability Confident 'Offer of Interview' scheme. This means a fair and proportionate number of candidates with long‑term health conditions or disabilities who meet the essential criteria of a job will be offered an interview.