Service Asset & Configuration Analyst

AXA UK; Bolton; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Service Asset and Configuration Analyst to manage IT assets and contribute to process improvements. The role allows for flexible working arrangements, requiring at least 40% of the time spent away from home. Candidates should have proven experience in service asset management and familiarity with ServiceNow. The position offers a competitive salary range and a comprehensive benefits package including bonuses and medical cover.

Benefits

Competitive salary

Annual company & performance-based bonus

Contributory pension scheme

Private medical cover

25 days annual leave plus Bank Holidays

AXA employee discounts

Qualifications

• Proven experience in Service Asset and Configuration management including licensing.
• Experience working with a configuration management database.
• Good understanding of ServiceNow.

Responsibilities

• Ensure all hardware items are tracked and managed effectively.
• Assist with day‑to‑day IT asset management.
• Collaborate with third‑party suppliers for procurement processes.

Skills

Service Asset and Configuration management

Configuration management database

ServiceNow

Reporting and analytical skills

Knowledge of IT industry best practices

ITIL certification

Tools

Power BI

Job description

We have a new opportunity in AXA UK for a Service Asset and Configuration Analyst to join our Service Design and Introduction team.

Reporting into the Service Asset and Configuration Manager, you’ll be responsible for the monitoring and management of all IT assets, ensuring compliance, lifecycle management and auditing of hardware, software and licenses. You’ll ensure the effective use of the Service Asset and Configuration management process contributing to process design and improvement guidance.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

What you’ll be doing:

• Responsibility for ensuring all hardware items are tracked and managed effectively
• Assisting with day‑to‑day IT asset management
• Collaborating with third‑party suppliers to coordinate procurement processes and oversee the financial management of software and hardware assets throughout their lifecycle
• Ensuring quality standards are maintained through regular audits of the UK estate to identify gaps and initiate appropriate remedial action
• Contributing to processes, procedures, and controls to support service asset and configuration management activity
• Identifying and driving service improvements through to completion, through proactive customer liaison and monitoring
• Performing and supporting appropriate data cleanse activities within the software license management and asset management toolsets
• Acting in an advisory capacity for IT and the wider business on software related matters

What you’ll bring:

• Proven experience in Service Asset and Configuration management including licensing
• Experience working with a configuration management database
• Good understanding of ServiceNow
• Reporting and analytical skills including the use of Power BI
• Ability to work under pressure to meet tight deadlines
• Knowledge of IT industry and best practices
• ITIL certification desirable

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary of £35,000 - £40,000 dependent on experience
• Annual company & performance‑based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private medical cover
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• Wellbeing services & resources
• AXA employee discounts

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to lauren.standen@axa‑insurance.co.uk.

#LI‑Hybrid

Who we are:

AXA UK Support Functions power AXA’s three customer‑facing business units, providing the infrastructure, support and expertise to ensure our customers can always count on us. Whether you’ve got heaps of experience and qualifications behind you, or you’re just starting out, we’ll give you the support and opportunities to help you grow and develop with confidence.