Service Architect

Leidos, Inc.; Huntingdon; On-site; GBP 80,000 - 100,000; Full time

Job summary

A technology solutions company is seeking a Service Architect to lead service transition processes within an agile delivery environment. The role involves ensuring successful service designs and facilitating smooth transitions to live operations. Candidates should have proven experience, strong knowledge of ITIL, and excellent interpersonal skills. Benefits include a contributory pension scheme and private medical insurance.

Benefits

Contributory Pension Scheme

Private Medical Insurance

33 days Annual Leave

Flexible benefits

Dynamic Working

Qualifications

• Proven experience as a Service Architect, Service Designer or Service Transition Lead in IT.
• Strong knowledge of ITIL framework with minimum ITIL v3/v4 Foundation.
• Experience designing service models in large programmes.

Responsibilities

• Lead the service transition planning and execution.
• Produce detailed Service Designs for new or changed services.
• Ensure all service designs align with ITIL best practices.

Skills

Service architecture

ITIL framework knowledge

Agile delivery

Interpersonal skills

Analytical skills

Documentation skills

Education

ITIL 4 Managing Professional or ITIL Expert certification

Tools

ServiceNow

Job description

We are seeking an experienced and proactive Service Architect to lead and own the service transition process within an agile delivery environment. This pivotal role ensures that all aspects of service are considered throughout the delivery lifecycle, enabling successful and seamless transition into live operations. You will act as the central point for all service design and transition activities, collaborating across engineering, solution architecture, security, ITSM, and programme management teams.

Responsibilities

• Service Transition Ownership: Lead the service transition planning and execution across agile delivery teams, ensuring new or changed services are effectively and smoothly handed over to live operations.
• Service Design: Produce detailed, fit‑for‑purpose Service Designs, including support task analysis and training needs assessment.
• Stakeholder Collaboration:
• Engineering: to ensure supportability and operational readiness of developed solutions.
• Solution Architects & Security: to influence technical design from a service operations perspective.
• Programme Manager & Scrum Master: to align service readiness with delivery milestones.
• Head of Live Service and ITSM Function Leads: to ensure operational acceptance criteria are met.
• Technical Leads: to define support models and ensure documentation and handover requirements are clearly understood.
• Requirements Management: Define and manage service requirements with the SMO, integrating them into solution designs.
• ITIL Process Alignment: Ensure all service designs and transitions align with ITIL framework best practices, including:
• Incident, Problem and Change Management
• Service Level Management
• Knowledge Management
• Continual Service Improvement
• Governance & Assurance: Provide service input into design authorities, governance forums and acceptance boards.
• Service Impact Assessment: Review proposed solutions to assess and influence impacts to live service and support structures.

Requirements

• Proven experience as a Service Architect, Service Designer or Service Transition Lead within complex IT delivery environments.
• Strong working knowledge of the ITIL framework (minimum ITIL v3/v4 Foundation; Intermediate or Expert level desirable).
• Demonstrable experience in:
• Designing and implementing service models within large programmes.
• Agile delivery methods, particularly Scrum, including active participation in ceremonies and backlog refinement.
• Creating Service Design Packages and contributing to Operational Acceptance Criteria.
• Coordinating early life support and transitioning services into BAU support environments.
• Excellent interpersonal skills to engage technical and non‑technical stakeholders at all levels.
• Strong analytical and documentation skills, including gap analysis, risk assessment and transition planning.
• Experience working within cross‑functional, multidisciplinary teams including engineering, cyber security and programme teams.
• You will have experience designing full end‑to‑end service solutions in large‑scale enterprise environments, good understanding of enterprise IT technologies, infrastructure components and business processes, highly experienced in service management frameworks (ITIL) and practical implementation, experienced in large‑scale outsourcing bid responses, particularly government model contracts, and DV security cleared as a minimum.

Desired qualifications

• ITIL 4 Managing Professional or ITIL Expert certification.
• Experience working in secure or regulated environments (e.g. public sector, finance, defence, healthcare).
• Experience with service toolsets such as ServiceNow, Manage Engine, BMC Remedy or equivalent.

Clearance Requirements

• Clearance to Start – DV

Benefits

• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle‑to‑work scheme)
• Dynamic Working