Service Architect

AtkinsRéalis; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Flexible working hours

Competitive salary

Professional development opportunities

Job summary

A leading engineering services organization in Greater London is looking for a professional with expertise in service management. The ideal candidate will manage client relationships, lead the development of service strategies, and ensure the delivery of high-quality services. Responsibilities include providing advisory services, managing performance and facilitating teams. This role offers a hybrid work model and a range of benefits tailored to support employee wellbeing.

Qualifications

• Proven ability to create high-quality service roadmaps.
• Experience in service performance analysis and improvement.
• Strong background in consulting and stakeholder engagement.

Responsibilities

• Manage client relationships and ensure service performance meets requirements.
• Provide advisory services across Service Management.
• Lead teams to implement service architectures and designs.

Skills

Stakeholder communication

Service delivery

Technical leadership

Soft skills

Education

ITIL4 Practice Manager qualified

Tools

Service Management frameworks

Performance monitoring tools

Job description

Leading the edge of transformation. Are you ready to take up a vital role in shaping some of our exciting projects? How about joining our talented team, where everyone has a voice, and together we face our clients' problems head‑on. It's a diverse and inclusive work environment where world‑class talent knows no distinctions.

Overview

We know that different people have different priorities, which is why we're here to support you. Flexible and remote working is a central part of our culture. So talk to us about what's ideal for you – from reduced weeks to buying more leave over school holidays. And if you're returning from a career break, ask us how we can help you transition back into work with us.

Our clients need our help to move into the future whilst keeping business as usual and wider change programmes running efficiently. To succeed, our customers require expert delivery and support. In this role, soft‑skills, strong stakeholder communication and influencing ability along with proven service and solution delivery skills will pay equal measure.

Your role

• Contribute to win work: understand requirements, lead and support proposal development in relation to both internal and external customer demand. Deliver increased awareness of, engagement with, and adoption of Service Management capabilities across AtkinsRéalis and our customers.
• Manage client relationships: maintain positive relationships with both internal and external customers, understanding their needs and ensure they are met. Provide regular updates on task and service performance and respond to customer enquiries and concerns.
• Subject Matter Expertise: Responsible for providing advisory services across the whole range of Service Management, Service Architecture and Service Design both internally and to our customers.
• Service Assurance: Responsible for providing assurance to new service architectures and designs. Able to undertake assurance of existing service practices, processes and capabilities.
• Technical and Team Leadership: Able to lead team with mixed responsibilities including members from our customers and partner organisations; providing coaching, mentoring, pastoral care and technical leadership, in a service management / architecture environment.

About You

• Specialisation in assessing design needs across the service portfolio, providing guidance across all services, and ensuring service standards are designed and delivered in alignment with business needs.
• Expertise in creating high quality roadmaps and plans in relation to the full-service portfolio, tracking and reporting to stakeholders on changes and progress.
• Evidence of producing service case studies and having published some relevant papers/articles or delivered talks.
• Background in ownership of service performance and health data, identification of performance issues, completion of root cause analyses, driving identification of remediations and implementation of fixes.
• Proficiency in monitoring service performance, identifying underlying trends and working at a mid-organisational level to identify & implement creative solutions to remediate issues.
• Comprehensive understanding of the ITIL framework, ideally ITIL4 Practice Manager qualified.

With a Good Mix Of The Following

• Articulate with a passion for supporting and driving digital change.
• Persuasive and politically astute; able to collaborate with and positively influence stakeholders.
• Strategic enterprise and business awareness; able to identify a client's strategic intent and create enabling service architectures.
• Ability to analyse, collate, structure and organise data to find the best service solution to ensure manageability and maintainability.
• Good general consulting skills (structured thinking, effective report writing and presentations, and strong stakeholder engagement).
• Highly developed soft skills; leadership, collaboration, inclusion, diversity, equality and a people first attitude.
• Familiarity with additional frameworks or standards related to subject matter area (i.e. ISO 2000, VeriSM, COBIT, TOGAF, IT4IT & SIAM models with complex support infrastructure and supply chain).

Rewards & benefits

Explore the rewards and benefits that help you thrive – at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life.

Be rewarded. Find out more.

About AtkinsRéalis

We're AtkinsRéalis, a world‑class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.

Additional information

We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

Security clearance

This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance.