Service Architect

Experis - ManpowerGroup; England; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading staffing and workforce solutions firm is seeking a Service Architect to design and define scalable IT service solutions. This hybrid role involves substantial remote work, focusing on integrating services with existing IT processes, producing necessary documentation, and ensuring compliance with organizational standards. Candidates should have proven experience in service architecture and a strong grasp of ITIL principles. Additional requirements include active Security Clearance and excellent stakeholder communication skills.

Qualifications

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Ability to create detailed service models and operational documentation.

Responsibilities

• Develop service architectures for infrastructure and applications.
• Work with stakeholders to capture functional and non‑functional requirements.
• Ensure new services integrate with existing ITSM processes.
• Produce service design packages and documentation.
• Define service standards and ensure compliance.
• Collaborate for smooth transition from design to operation.
• Identify opportunities for performance enhancement.

Skills

Service architecture experience

ITIL knowledge

Excellent stakeholder engagement

Communication skills

Education

ITIL certification

Job description

Service Architect

Location: Hybrid, 40% onsite - 60% home BARROW IN FURNESS

Duration: 26/06/2026

Rate: £625

MUST HOLD ACTIVE SC

MUST BE PAYE THROUGH UMBRELLA

Role Description: The Service Architect is responsible for designing and defining end‑to‑end IT service solutions that meet business requirements and align with organizational standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies.

Key Responsibilities

• Service Design: Develop service architectures that cover infrastructure, applications, and operational processes.
• Requirements Analysis: Work with stakeholders to capture functional and non‑functional requirements for new or modified services.
• Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
• Documentation: Produce service design packages, including service models, operational procedures, and support documentation.
• Governance: Define service standards and ensure compliance with organizational and regulatory requirements.
• Transition Support: Collaborate with project teams to ensure smooth transition from design to live operation.
• Continuous Improvement: Identify opportunities to enhance service performance and cost efficiency.

Required Skills & Experience

• Proven experience in service architecture or IT service design roles.
• Strong understanding of ITIL framework and service management principles.
• Knowledge of enterprise infrastructure and application landscapes.
• Ability to create detailed service models and operational documentation.
• Excellent stakeholder engagement and communication skills.

Security Clearance

• Security Clearance
• Must hold or be eligible to obtain SC clearance
• Ability to work with sensitive and classified information in compliance with government and organizational security policies.

Preferred Qualifications

• ITIL certification (Foundation or higher).
• Experience in large‑scale enterprise or government environments.
• Familiarity with service modeling tools and frameworks.
• Must hold or be eligible to obtain SC clearance