Service And Warranty Manager

ASC Connections; Redditch; On-site; GBP 40,000 - 55,000; Full time

Job summary

A recruitment agency in Redditch is seeking a skilled Service and Warranty Manager. You will lead a team to oversee product returns and technical support, ensuring customer satisfaction through effective issue resolution. The ideal candidate has a minimum of 5 years' experience and a strong understanding of mechanical and electrical systems. Proficiency in SAP and Microsoft Office is essential for success in this role.

Qualifications

• Minimum 5 years' experience in a service or warranty management role.
• Strong understanding of mechanical and electrical systems.
• Ability to interpret technical documentation.

Responsibilities

• Lead and support a small team handling service and warranty-related tasks.
• Coordinate technical support and product assessments.
• Maintain accurate records and ensure timely resolution of customer issues.

Skills

Team leadership

Communication skills

Problem-solving

Attention to detail

Tools

SAP

Microsoft Office (Word, Excel)

Job description

Overview

About the Role

We are seeking a skilled and proactive Service and Warranty Manager for one of our clients based in Redditch. This role is responsible for overseeing product returns, repairs, and technical support, ensuring customer satisfaction through timely and effective issue resolution. You'll work closely with internal teams to investigate faults, manage service workflows, and maintain high standards of quality and responsiveness.

Responsibilities

• Lead and support a small team handling service and warranty-related tasks
• Coordinate technical support and product assessments
• Maintain accurate records and ensure timely resolution of customer issues
• Collaborate with internal departments to improve service outcomes
• Monitor and report on service performance and trends

Qualifications

• Minimum 5 years' experience in a service or warranty management role
• Strong understanding of mechanical and electrical systems
• Proficient in SAP and Microsoft Office (Word, Excel)
• Ability to interpret technical documentation
• Excellent communication and organisational skills
• Problem-solving mindset with attention to detail
• Experience with fault-finding tools and soldering (advantageous)

Desirable Attributes

• Customer-focused approach with a commitment to quality
• Experience leading teams and working cross-functionally
• Willingness to travel occasionally for customer visits

Looking for your next challenge in a dynamic and technical environment?

Apply now to take the lead in shaping service excellence.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity