Service And Warranty Manager

ASC Connections; Holt End; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading manufacturing company in the United Kingdom is seeking a Service and Warranty Manager to oversee service operations and warranty management. This role requires extensive experience in technical service and a strong understanding of mechanical and electrical systems. The ideal candidate will lead a team, handle product returns, and manage warranty claims. This position offers competitive salary and benefits, including annual leave and a pension scheme.

Benefits

Competitive salary

33 days annual leave

Pension scheme

Employee Assistance Programme

Qualifications

• 5+ years' experience in technical service or warranty management.
• Strong understanding of mechanical and electrical systems.
• Ability to read and interpret technical drawings.

Responsibilities

• Lead the service and warranty team for efficient claims handling.
• Oversee mechanical and electrical repairs and diagnostics.
• Collaborate with Quality and Engineering teams on issues.

Skills

Technical service management

Mechanical and electrical systems knowledge

Problem-solving skills

Organizational abilities

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Service and Warranty Manager

A Service and Warranty Manager is required to join a leading manufacturing company based in Redditch, Worcestershire. This permanent role offers a competitive salary and the opportunity to lead service operations and warranty management within a dynamic technical environment.

Responsibilities

• Leading the service and warranty team to ensure efficient handling of product returns and warranty claims
• Overseeing mechanical and electrical repairs, refurbishments, and fault diagnosis
• Managing product bookings and tracking using SAP processes
• Collaborating with Quality and Engineering teams to investigate recurring issues and implement corrective actions
• Maintaining accurate records of service activities and warranty claims
• Providing technical support to customers via email, phone, and on‑site visits
• Monitoring spare parts inventory and coordinating with procurement for replenishment
• Developing and maintaining warranty policies and procedures
• Preparing reports and analysis on service trends and warranty performance

Qualifications

• Ideally 5+ years' experience in technical service or warranty management, preferably within manufacturing or engineering
• Strong understanding of mechanical and electrical systems
• Proficiency in SAP, Microsoft Word, and Excel
• Ability to read and interpret technical drawings
• Strong problem‑solving and organisational abilities
• Ability to manage multiple priorities under pressure

What's on offer?

• Monday to Friday working hours: 7:30am - 4:30pm (early finish at 1:30pm on Fridays)
• Salary of £35-40k dependant on experience
• 33 days annual leave (including bank holidays)
• Benefits including pension scheme, Employee Assistance Programme (EAP) etc

If you are interested in this Service & Warranty Manager, please Apply today.

ASC Connections Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity.