Service and System Improvement Adviser

Staffordshire County Council; Stafford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local government authority in the United Kingdom is looking for a Service & System Improvement Adviser to enhance HR processes and systems. The ideal candidate will have extensive experience in HR systems, be capable of providing advisory skills, and contribute to digital transformation initiatives. Strong analytical and communication skills are essential. This role offers flexible working opportunities.

Qualifications

• Proven experience within a HR/payroll environment with IT systems.
• Ability to provide informed advice on pay and HR system matters.
• Experience supporting HR processes and system improvements.
• Strong computer literacy and data manipulation skills.
• Proficiency in process mapping and re-engineering.
• Experience identifying opportunities for HR process improvements.
• Skilled in engaging and influencing internal stakeholders.

Responsibilities

• Support on process improvement for HR systems.
• Contribute to digital transformation and system upgrades.
• Investigate and resolve HR and pay related queries.
• Act as the go-to person for HR system queries.
• Work with payroll provider to ensure data accuracy.

Skills

HR and Payroll Systems Experience

Advisory Skills

Project and Process Expertise

Digital Confidence

Process Mapping Skills

Analytical Thinking

Communication and Influence

Job description

Main Responsibilities

As a Service & System Improvement Adviser, you will:

• Support on process improvement - Ensure our HR systems and processes are efficient, streamlined, and deliver excellent service to our customers.
• Support digital transformation - Contribute to system upgrades and the implementation of new digital solutions, including testing, and developing user guides and training materials.
• Solve complex problems - Use your analytical skills to investigate and resolve HR, system and pay related queries by exploring data, processes, and systems to identify root causes and deliver effective solutions.
• Be our HR systems expert - Act as the go-to person for complex HR system queries, working closely with our system provider to resolve issues.
• Collaborate across teams - Work closely with our payroll provider and People Services Team to ensure data accuracy and seamless processes.

The Ideal Candidate

You will need:

• HR and Payroll Systems Experience - Proven experience working within a HR/payroll environment, with hands‑on use of HR and payroll IT systems.
• Advisory Skills - Ability to provide clear, informed advice on pay and HR system matters, identifying potential risks and offering practical solutions.
• Project and Process Expertise - Experience supporting HR processes, system implementations, or improvement projects, including system testing.
• Digital Confidence - Strong computer literacy, with the ability to configure systems and manipulate data effectively.
• Process Mapping Skills - Proficiency in process mapping (e.g., using Visio) and re‑engineering to drive efficiency and improvement.
• Analytical Thinking - Experience conducting research, identifying opportunities for improvement, and implementing new or revised HR processes.
• Communication and Influence - Skilled in engaging with internal stakeholders, presenting information clearly in various formats to influence and inform.

We're happy to talk flexible working.

For further information about this role please contact Karen Till, Service & Systems Improvement Manager - [e-mail].

Interviews are anticipated to take place week commencing 10th November 2025.

Our Recruitment Process: We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

About Staffordshire County Council

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities.

As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers – we offer a guaranteed interview as long as your application meets the minimum criteria for the post.