Service and Support Engineer

Labman; Stokesley; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading laboratory automation firm in Stokesley seeks a Service and Support Engineer to install, maintain, and repair laboratory systems. The role involves providing technical support, conducting performance testing, and fostering customer relationships. Ideal candidates will have strong fault-finding skills and a willingness to travel. The position offers a competitive salary, generous benefits, and opportunities for professional development.

Benefits

33 days annual holiday

Private healthcare scheme

Profit share scheme

International travel opportunities

Cycle to work scheme

Qualifications

• Experience in problem solving & fault-finding skills.
• Enthusiasm and willingness to travel.
• Excellent verbal and written communication skills.

Responsibilities

• Install, maintain and repair laboratory automation systems.
• Provide technical support and training to customers.
• Conduct performance testing and ensure quality standards are met.
• Build strong customer relationships.

Skills

Problem solving

Fault-finding skills

Strong electromechanical knowledge

Clear communication

Ability to work with hand tools

Enthusiasm and willingness to get stuck in

Independence and initiative

Job description

Job Title: Service and Support Engineer

Location: Labman HQ: Stokesley, North Yorkshire, UK

Pay: From £44,000 per year (increasing depending on experience)

(Full UK Driving Licence required)

Labman Automation is a multi-award-winning company with its HQ in North Yorkshire. Labman design and manufacture bespoke laboratory automation systems and products for a wide range of industries across the world.

Due to increasing demand for both our custom automation and robotic laboratory products, we are seeking proactive and technically skilled Service and Support Engineers to ensure the reliability, efficiency and performance of our laboratory automation systems. You will play a critical role in maintaining and optimising Labman systems around the world.

Why Should You Join Us?

• Impact: Ensure the success of high-impact projects in the robotics and automation world.
• Training and Development: We invest in you – always keeping ahead of the latest technology.
• Exciting Challenges: You will solve complex technical issues in the field globally while working with cutting-edge technology.

What You’ll Do

• Install, maintain and repair laboratory automation systems.
• Provide remote and on-site technical support and training to customers, operators and internal teams.
• Conduct performance testing and ensure all systems meet Labman’s quality standards.
• Build strong relationships with customers by providing excellent service and timely solutions.
• Accurately document all service activities, maintenance schedules and customer interactions.
• Regularly take part in new project builds and acceptance testing.
• Relevant transferrable skills may have been gained from the following industries or roles: Building Management Systems, Control Engineer, HVAC Engineer, On-site Maintenance Engineer, Vehicle Engineer, Agricultural/HGV mechanic etc.

What You Bring

• Proven experience in problem solving & fault‑finding skills including decision making, clear communication, research & analysis skills.
• Strong electromechanical knowledge.
• Ability to work with hand tools in a quick, accurate manner.
• Enthusiasm and willingness to get stuck in.
• Willingness to travel within the UK and worldwide (your main place of work will be at Labman HQ, Stokesley).
• Ability to work independently, take initiative and prioritise work.
• Excellent verbal and written communication skills.

What We Offer You

• The opportunity to work with industry‑leading scientific customers and cutting‑edge technology.
• Work from Labman HQ, a purpose‑built facility in rural North Yorkshire.
• 33 days annual holiday (raising to 38 over 5 years) inc. public holidays.
• International travel opportunities.
• Generous expenses allowance and overnight bonus when working away.
• Company uniform and tools.
• Profit share scheme.
• EV car purchase salary sacrifice scheme.
• Private healthcare scheme.
• Free access to counsellor and psychotherapist.
• CPD support and annual subscription to appropriate body covered.
• Cycle to work scheme.

Our Culture At Labman

Innovation Is At The Heart Of Everything We Do. We Believe In Building World‑class Technology And a World‑class Workplace. Our Culture Is One Of Creativity, Collaboration, And Mutual Support, Underpinned By Our Core Values.

• In it together – A community of mutual support
• Excellence – Delivering the very highest quality
• Humility – Respecting ourselves and others
• Sustainability – Recognising our impact on the planet, community, and company
• Fun – Bringing enjoyment and passion to our work