Service and Application Owner

inploi; Salford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A public sector organization in Greater Manchester is seeking a Service and Application Owner to transform social care through digital innovation. This pivotal role requires supporting the development and optimization of core systems for Adult Social Care. Responsibilities include application design, compliance with regulations, user support, and driving continuous improvement. Ideal candidates are dedicated, adaptable, and keen to learn. Join a committed team making a significant impact on residents' lives.

Qualifications

• Enjoys learning and adapting to new systems.
• Can work well in a team and communicate clearly.
• Is comfortable in a busy environment and ready to take on challenges.

Responsibilities

• Support the design, development, and maintenance of application solutions for social care.
• Work closely with service leads to meet operational and regulatory requirements.
• Configure applications to reflect best practices and maximise value.
• Support the full development lifecycle for technical projects.
• Provide user support and training for effective system adoption.
• Champion continuous improvement through agile methodologies.

Skills

Learning new systems

Team collaboration

Clear communication

Adaptability in busy environments

Problem-solving

Job description

About us

Digital, Data and Technology Team, or DDaT as it's also known is led by Steven Fry, Director of Digital and Customer Services - Steve has been voted one of the top 100 Chief Information Officers (CIO) within the UK. The DDaT function has won numerous awards over the past five years, including Digital Leaders 'Digital Council Of the Year' and 'Overall Digital Leaders 100 Winners' in 2019 and 2023. We have also won awards for having the 'Best Digital Pandemic Response in the UK' and more recently the 'Best Digital Public Service Innovation Of The Year'.

Our team enables and supports all parts of the council as well as partner organisations. We also work regionally with the Greater Manchester Combined Authority (GMCA) and nationally with the Local Government Association (LGA) and other central government bodies.

We leverage the power of digital and data to make the council more efficient and sustainable, with less duplication and waste. We are at the forefront of integrating digital processes and systems empowering all our staff with access, knowledge and opportunity, no matter where they work.

DDaT's portfolio ranges from data analysis and insight to monitoring cyber security and protecting our digital assets, and from leading the development of software and modernisation to providing project management expertise, all whilst ensuring digital inclusion is at the forefront.

We also do a lot more that is unseen by our customers. We make sure the city has digital connectivity, your devices work seamlessly and we enable our remote working methodology to align with MyWork principles.

About the Role

Are you passionate about transforming social care through digital innovation? We’re looking for a technically skilled and values-driven Service and Application Owner to support the development and optimisation of our core systems supporting Adult Social Care.

This is a pivotal role within our Digital, Data and Technology team, where you’ll be responsible for ensuring our application platforms are robust, user-focused, and aligned with the evolving needs of social care services.

Responsibilities

• Support the design, development, and maintenance of application solutions that support frontline social care teams.
• Work closely with service leads in Adult Social Care to ensure systems meet operational, regulatory, and legislative requirements.
• Configure and customise applications to reflect best practice and deliver maximum value to the organisation.
• Support the full development lifecycle of technical projects, from requirements gathering and prototyping to testing and deployment.
• Provide support to end users and deliver training to ensure effective system adoption.
• Champion continuous improvement and innovation in service delivery through agile methodologies and user-centred design.

About you

We are looking for a dedicated and enthusiastic individual to join our Adult Social Care and Health Partnerships Portfolio team.
In this role, you will help maintain and support a range of applications, ensuring they run smoothly for our users. You’ll work across different software platforms, assisting with troubleshooting issues, providing solutions, and helping improve processes where needed.

Qualifications

• Enjoys learning and adapting to new systems
• Can work well in a team and communicate clearly
• Is comfortable in a busy environment and ready to take on challenges

You don’t need to be an expert in everything what matters most is your willingness to learn and your commitment to delivering great support.

Want to Know More About Salford?

As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.

Salford City and Benefits

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Continuous Service Commitment

New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you on our Continuous Service page.

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