Service Analyst

TPP (The Phoenix Partnership); Ouzlewell Green; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Fantastic holiday entitlement

Regular social events

Opportunities to travel internationaly

Life insurance

BUPA Health, Dental and Travel cover

£300 birthday meal allowance

Pub Fridays

Job summary

TPP (The Phoenix Partnership) is seeking a Service Analyst to support healthcare professionals and NHS users, helping improve patient care across regions including Plymouth. The role emphasizes excellent customer service and collaboration with NHS and government leaders to drive insights and product improvements.

No prior experience is required; successful candidates can expect rapid progression, involvement in senior meetings, and opportunities to travel internationally as projects expand.

Qualifications

• Predicted 2:2 or above at degree level.
• A levels or equivalent.

Responsibilities

• Support NHS and government leaders with insights and feedback to improve patient care.
• Assist with launching innovative products and resolving complex customer issues.
• Travel internationally where required and participate in key meetings with senior NHS leaders.

Skills

Customer service

Analytical thinking

Education

Predicted 2:2 or above at degree level

A levels or equivalent

Job description

The Role

Whether it's a nurse in Shanghai or a mental health specialist in Plymouth, our Service Analysts provide exceptional support to our users across the world.

We pride ourselves on providing great customer service. In this role, you will be helping healthcare professionals to give the best care to their patients. In the NHS alone our experienced team support over 250,000 users and represent their voice within the company by providing insights, analysis and feedback to other teams.

You will collaborate with other teams and work closely with NHS and government leaders to help improve patient care.

You will also play a key role in managing the launch of innovative products and solving complex customer issues.

No experience is required to join our Service Analyst team and your career will progress rapidly in this role. Our Service Analysts are frequently involved in key meetings with senior NHS leaders, working on a variety of projects and have plenty of opportunities to travel internationally.

About TPP

TPP is a world-leader in Digital Health. From apps enabling patients to manage their own care to comprehensive hospital solutions, TPP delivers technology that connects everyone involved in healthcare delivery. For over twenty years, we have been applying the most advanced technology to provide a safe and secure environment to deliver care. Our aim is to improve access to healthcare data, making sure it is available whenever and wherever it is needed. We want to help people make the best use of that data, to empower clinicians and citizens, and to create the healthcare systems of the future.

TPP has been consistently recognised as an outstanding graduate employer. Since 2017, we have consistently featured in The Job Crowds' "Top Company for Graduates to Work For", and were the overall winners for 2026/2027 in addition to awards for 'Best Salary', 'Benefits', 'Responsibility', 'Management' and 'Career Progression'. We have also been consistently named in the Times Top 100 Graduate Employers list.

Salary and Benefits

We will give you an excellent starting salary of £45,000 with outstanding annual pay reviews. Your salary will increase rapidly during your time at the company.

You will also receive a range of benefits, including:

• Fantastic holiday entitlement
• Regular social events
• Opportunities to travel internationally
• Life insurance
• BUPA Health, Dental and Travel cover
• £300 birthday meal allowance
• Pub Fridays

To read what it's like to work at TPP and to see our full list of benefits, visit our website.

Requirements

• Predicted 2:2 or above at degree level
• A levels or equivalent

Note that due to the high volume of applications, candidates failing to pass the initial selection will not be notified. Successful candidates will usually be contacted within two weeks. We reimburse applicants for travel to and from interviews. Please be aware that applications will be kept on file for up to 12 months.