Service Analyst

Redline Group Ltd; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A globally recognised technology business seeks a Service Analyst in Ashby-de-la-Zouch to monitor technical issues and maintain accurate data records. The role involves liaising with engineers and customers, ensuring that technical queries are handled professionally. The ideal candidate will have strong Excel skills, communication abilities, and a keen eye for detail. This is a full-time, permanent position with opportunities for growth in the transport industry.

Qualifications

• Experience in a customer support or service role.
• Ability to manage technical issues efficiently.
• Strong analytical skills.

Responsibilities

• Monitor customer downloads and investigate potential technical issues.
• Review engineer timesheets to ensure priority tasks are being addressed.
• Track faults across multiple systems, ensuring they are correctly reported.

Skills

Strong Excel skills, including formulas and pivot tables

Strong verbal and written communication skills

Excellent attention to detail

Proficient with Microsoft Office

Ability to analyse data, identify trends and communicate insights effectively

Job description

An exciting job has arisen for a Service Analyst based in Ashby-de-la-Zouch to join a rapidly growing, globally recognised technology business in the transport industry. This forward‑thinking organisation designs and manufactures innovative systems that support public transport networks across the UK and internationally, working with major operators including those in bus, rail and airport environments.

As a Service Analyst, you will work closely with the National Service Manager and act as a vital link between customers, field engineers and customer support teams. You will ensure technical issues are resolved efficiently, that accurate data is recorded, and that customers receive clear, detailed reporting.

Key Responsibilities

• Monitor customer downloads and investigate potential technical issues
• Review engineer timesheets to ensure priority tasks are being addressed
• Track faults across multiple systems, ensuring they are correctly reported and allocated to engineering teams.
• Manage fault levels, verifying genuine issues and liaising with technical teams regarding known product behaviours.
• Respond to customer technical queries in a timely and professional manner, with particular focus on download‑related issues.
• Work with the Service Manager and Account Managers to ensure data for meetings is accurate and up to date.
• Maintain system administration, ensuring fleet lists and system records remain accurate.

Experience & Skills

• Strong Excel skills, including formulas and pivot tables
• Strong verbal and written communication skills.
• Excellent attention to detail.
• Proficient with Microsoft Office.
• Ability to analyse data, identify trends and communicate insights effectively.

If this Service Analyst job could be of interest, send your CV to Ben on (url removed) or call (phone number removed) / (phone number removed)

Job Title: Service Analyst
Company: Redline Group Ltd
Location: Ashby‑de‑la‑Zouch
Posted: Closes: Jan 17th 2026
Sector: Electronics
Contract: Permanent
Hours: Full Time