Service Analyst

Lloyd's; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance and reinsurance marketplace in London is seeking a Service Analyst to maintain service processes and engage with stakeholders to manage risks. The ideal candidate should have experience in Business Continuity and a strong understanding of operational resilience, with the ability to work collaboratively across various stakeholder groups. This role offers a flexible working model with competitive benefits.

Benefits

Generous pension

Healthcare benefits

Flexible benefits allowance

Employee recognition scheme

Qualifications

• Conversant with UK Regulators’ consultation papers on Operational Resilience.
• Demonstrable track record in Business Continuity or Operational resilience work.
• Experience in developing resilience projects across multiple stakeholder groups.

Responsibilities

• Maintain processes and procedures for the organisation's services.
• Assist management teams in creating service and data models.
• Collaborate to review operational plans and identify key risks.

Skills

Understanding of UK Regulators’ consultation papers on Operational Resilience

Knowledge of risk management principles

Relationship management skills

Ability to take complex issues and derive appropriate solutions

Experience in managing senior stakeholders

Job description

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Lloyd’s are recruiting a Service Analyst you will review and maintain processes and procedures for organisational service capabilities ensuring alignment to resilience and recovery objectives and engage with Stakeholders to identify core risks to critical business services and collaboratively identify mitigating solutions.

Principal Accountabilities

• Maintain processes and procedures for the organisation's services, ensuring they remain aligned with business drivers and critical functions.
• Assist management teams in creating service and data models for central services, including interaction points with market customers.
• Support annual scenario testing activities, ensuring service information and areas for improvement are considered in the outcomes.
• Collaborate with team members to review operational plans and Important Business Service assessments to identify key risks.
• Monitor known issues and resilience gaps, ensuring closure plans are thoroughly reviewed and documented.
• Assist business stakeholders in identifying appropriate mitigations for key risks.
• Own and publish Operational Resilience and service reports, including executive scorecards.
• Continuously analyse data and service reports to identify new risks and issues for key business capabilities.

Skills, Knowledge and Experience

• Conversant with the UK Regulators’ consultation papers on Operational Resilience.
• Understanding of the Lloyd’s market desirable but not essential.
• Knowledge of risk management principles.
• Demonstrable track record of Business Continuity or Operational resilience work.
• Experience in developing resilience projects and implementation across multiple stakeholder groups.
• Experience in managing senior stakeholders including challenging or unsupportive stakeholders.
• Experience in dealing with regulatory communication and negotiation.
• Relationship management skills, able to deal with people at all levels including C Suite.
• Able to take complex issues and derive appropriate solutions.
• Embrace new technologies and practices, evaluating their appropriateness and implementing where necessary.

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you'll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

https://cleartalents.com/apply/lloyds-msa1645695881

Please note, clicking on this link does not register your application for the vacancy.