Service Advisor | Upsell & Grow in Busy Auto Dept (Epsom)

theo; Epsom and Ewell; On-site; GBP 28,000 - 32,000; Full time

Job summary

A leading dealership in Epsom seeks a dynamic Service Advisor to enhance customer satisfaction and operational efficiency. In this role, you will welcome customers, manage service bookings, and promote value-added services. Ideal candidates have experience in similar roles and possess excellent communication and organizational skills. Competitive salary ranging from £28,000 to £32,000 plus bonuses, with opportunities for career progression within an exciting aftersales environment.

Benefits

Supportive team environment

Career progression opportunities

Working for a prestigious brand

Qualifications

• Previous experience as a Service Advisor or related role.
• Confident communicator on the phone and face-to-face.
• Strong admin and IT skills with an organized approach.

Responsibilities

• Welcome customers and build rapport at the service desk.
• Book vehicles for servicing and maintenance.
• Identify upselling opportunities for services and products.
• Keep customers updated throughout the service process.
• Arrange courtesy cars or alternative transport as necessary.

Skills

Customer service

Communication

Organizational skills

IT skills

Proactive attitude

Job description

A leading dealership in Epsom seeks a dynamic Service Advisor to enhance customer satisfaction and operational efficiency. In this role, you will welcome customers, manage service bookings, and promote value-added services. Ideal candidates have experience in similar roles and possess excellent communication and organizational skills. Competitive salary ranging from £28,000 to £32,000 plus bonuses, with opportunities for career progression within an exciting aftersales environment.