Service Advisor - Training & Growth (Auto Care)

Tapp Recruit Ltd; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

An automotive recruitment agency is seeking a full-time Service Advisor to join their team in Brighton. The role entails liaising with customers, logging service details, and ensuring excellent customer service. Ideal candidates are enthusiastic communicators who can thrive in team settings. Though experience in the motor industry is a plus, it's not essential. A structured training program is provided to help develop necessary skills for this position.

Responsibilities

• Liaise with customers regarding outstanding work and follow up on Service Plans.
• Log appointments, reservations, and MOT's in the Database.
• Capture customer email addresses to grow the database.
• Deliver excellent customer service and obtain payments.
• Maintain communication with customers during service.
• Complete job cards with accurate information.
• Liaise with Sales Department to promote vehicle sales.
• Manage courtesy car bookings.
• Handle complaints quickly and effectively.

Skills

Good oral and written communication skills

Good organisational skills

Ability to work in a customer focused environment

Self-prioritise the daily workload

Demonstrate ability within set time frames

Job description

An automotive recruitment agency is seeking a full-time Service Advisor to join their team in Brighton. The role entails liaising with customers, logging service details, and ensuring excellent customer service. Ideal candidates are enthusiastic communicators who can thrive in team settings. Though experience in the motor industry is a plus, it's not essential. A structured training program is provided to help develop necessary skills for this position.