Service Advisor/Receptionist

Brook Street; Chepstow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an organised Service Advisor in Chepstow. The role involves providing excellent front-line customer service and administrative support. The ideal candidate should have customer service experience, strong communication skills, and attention to detail. This is a temporary role that may become permanent based on performance, with a competitive hourly rate and a supportive working environment.

Benefits

Competitive hourly rate

Friendly working environment

On-site parking

Qualifications

• Previous experience in a customer service or administrative role is essential.
• Excellent communication skills and a confident, professional manner.
• Strong attention to detail and ability to multitask in a busy environment.

Responsibilities

• Greet and assist customers in a professional and welcoming manner.
• Manage documentation and order items from suppliers.
• Prepare cost estimates and communicate with customers.

Skills

Customer service experience

Communication skills

Attention to detail

IT skills

Ability to multitask

Job description

About the Role

We are seeking an organised and customer-focused Service Advisor to join a busy and friendly team in Chepstow. This is a temporary role running until 16th January 2025, with a possibility of becoming permanent for the right person. 45 hours per week. 8.15am - 17.45pm

The successful candidate will provide excellent front-line customer service while supporting the team with a variety of administrative tasks, ensuring a smooth and professional experience for all clients.

Key Responsibilities

• Greet and assist customers in a professional and welcoming manner.
• Complete and manage all necessary documentation
• Order and purchase items from suppliers as required, maintaining accurate records.
• Prepare and communicate cost estimates and quotations to customers, mainly by phone.
• Generate invoices and process payments efficiently and accurately.
• Maintain clear communication with customers and suppliers to ensure timely updates.
• Answer incoming calls promptly and handle general enquiries.
• Provide administrative support to ensure the smooth running of daily operations.

Skills and Experience

• Previous experience in a customer service or administrative role is essential.
• Excellent communication skills and a confident, professional manner.
• Strong attention to detail and ability to multitask in a busy environment.
• Competent IT skills, including familiarity with basic office and invoicing systems.
• Reliable, proactive, and able to work effectively within a small team.

What's on Offer

• Competitive hourly rate.
• Supportive and friendly working environment.
• Temporary position with the potential to become permanent.
• Convenient Chepstow location with on-site parking.

Brook Street NMR is acting as an Employment Business in relation to this vacancy.