Service Advisor Motor Trade Job

Pybus Recruitment; Tees Valley; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading car dealership in Darlington is seeking a Service Advisor to ensure high customer satisfaction and efficient operations. The ideal candidate will have strong customer service experience, good communication skills, and a flexible attitude. This full-time position offers a basic salary of up to £28,000, with OTE up to £36,000, and competitive benefits including a healthcare cash plan and pension.

Benefits

Healthcare Cash Plan

Pension

24 days holiday + 8 bank holidays

Discounted Gym, shopping, and dining benefits

Competitive bonus schemes

Qualifications

• Strong customer service and administrative experience required.
• Flexible approach and positive attitude essential.
• Motor trade experience is desirable but not essential.

Responsibilities

• Greet customers cheerfully and attend to their requirements.
• Record customer and vehicle details accurately.
• Inform customers of any delays in completion.
• Prepare cash and account invoices, and process payments.
• Liaise with the Service Manager on vehicle progress.
• Achieve sales targets as set by the Aftersales Service Manager.

Skills

Strong Customer Service

Excellent communication skills

Experience in a selling/customer service environment

Education

Right to Work in the UK

Full driving licence

Job description

Job Details

Role: Service Advisor (Car Dealership)

Basic Salary of Up to £28,000 basic salary + bonus - Up to £36,000 OTE

Location: Darlington

Full Time and Permanent

NO WEEKENDS

Company Overview

Our client has a turnover of approximately £250 million per annum and over 700 members of staff employed in 13 car dealerships and one dedicated service centre across the country, giving the business both a national presence and a local community spirit.

They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer approved vehicles to suit any need or price range.

They are now actively looking to recruit for a Service Advisor for their Darlington dealership.

Job Purpose

As a Service Advisor, you will be responsible for delivering a courteous and efficient reception ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship and support continuous process improvement.

Job Duties

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge).
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.
• Help achieve sales targets as set out by the Aftersales Service Manager.

About You

• Strong Customer Service / Administrative experience.
• Flexible approach and a positive attitude.
• Motor Trade experience is desirable but not essential.
• Excellent communication skills.
• Experience in a selling/customer service environment.
• Full driving licence.
• Evidence of 'Right to Work' in the UK.

Company Benefits

• Healthcare Cash Plan.
• Pension.
• 24 days holiday + 8 bank holidays rising with length of service.
• Discounted Gym, shopping and dining benefits.
• Competitive bonus schemes.

To apply for this role please submit your full and up to date CV to Jack at Pybus Recruitment.