Service Advisor Motor Trade Job

Capital Outsourcing Group Ltd; Tadcaster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency is seeking an experienced Service Advisor in Tadcaster to manage service reception activities and provide excellent customer service. The role includes job quoting, vehicle bookings, and responding to technical queries. Ideal candidates should have experience in a franchise dealership environment, good mechanical awareness, and excellent communication skills.

Qualifications

• Previous experience in a Service Advisor role in a franchise dealership environment.
• Good mechanical awareness and understanding of cars and parts.
• Enthusiastic, friendly, and helpful.

Responsibilities

• Undertake service reception activities including job quoting and vehicle bookings.
• Meeting and greeting customers on Service Reception.
• Liaising with customers to report on vehicles and gain authority for additional work.

Skills

Customer service

Communication

Mechanical awareness

Job description

An experienced Service Advisor is required working Monday to Friday 8am to 5pm and Saturday morning 8am to Noon on a rota basis. Applicants must have previous experience working in the motor trade.

Responsibilities

• Undertake service reception activities including job quoting, vehicle bookings, diary management, customer data capture, vehicle electronic health checks, invoicing, and all other related activities
• Meeting and greeting customers on Service Reception
• Responding to customer's technical queries in a manner that is easily understood
• Liaising with customers to report on vehicles and gain authority for any additional work that may need carrying out
• Ensuring all customer facing service documentation is completed accurately and in line with manufacturer guidelines and standards
• Assisting with local customer vehicle collection & deliveries where required
• Assisting and providing cover in the Parts department with parts ordering, stock management, parts sales, and invoicing
• Maintain effective liaison with sales and workshop teams

Qualifications

• Have previous experience in a Service Advisor role in a franchise dealership environment
• Have good mechanical awareness and understanding of cars and parts
• Be enthusiastic, friendly, and helpful
• Listen effectively and communicate confidently and clearly
• Approach every situation with a desire to understand and deliver
• Be flexible and enjoy working quickly and accurately in a fast-paced team environment
• Be honest with high levels of integrity

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