Service Advisor Motor Trade Job

Tapp Recruit Ltd; Royal Tunbridge Wells; On-site; GBP 25,000 - 30,000; Full time

Job summary

A reputable recruitment agency is seeking a service advisor for their franchise dealership in Tunbridge Wells. The ideal candidate will possess strong communication skills and be able to establish effective relationships. Essential qualifications include G.C.S.E. English at Grade C or equivalent. The role includes responsibilities in engaging with the public effectively and maintaining confidentiality. This position offers career development opportunities and rewards for exceptional performance.

Qualifications

• Certified proof of competency in accordance with FSA regulations for selling insurance or willingness to undertake training.
• Some mechanical knowledge is desirable.
• Word processing and spreadsheet skills are a plus.

Skills

Able to work efficiently with the public

Able to convey information clearly

Able to establish effective working relationships

Able to work independently demonstrating initiative

Able to demonstrate sensitivity, diplomacy and tact

Able to persuade, negotiate and influence others

Flexibility to cover absences

Basic computer skills

Education

G.C.S.E. English at Grade C or equivalent

NVQ/SVQ levels 2 and 3 in Customer Service

Job description

Our client is looking for a service advisor for their franchise dealership in Tunbridge Wells. If you are looking for a new role in a business that looks after their team, rewards exceptional performance and works closely with you to develop your career, this could be the role for you. Take a look at the information below and apply.

QUALIFICATIONS

• Essential
  • G.C.S.E. English at Grade C or equivalent
  • Certified proof of competency in accordance with FSA regulations for selling insurance or willingness to undertake training
• Desirable
  • NVQ/SVQ levels 2 and 3 in Customer Service.

SKILLS REQUIRED

• Essential
  • Able to work efficiently with the public
  • Able to convey information clearly & succinctly whether verbal or written
  • Able to establish effective working relationships with varied personnel
  • Able to work independently demonstrating initiative and pro‑activity
  • Able to demonstrate sensitivity, diplomacy and tact
  • Able to persuade, negotiate and influence others
  • Flexibility to cover absences of similar role
  • Basic computer skills
• Desirable
  • Some mechanical knowledge
  • Word processing/ spreadsheet skills

PERSONAL ATTRIBUTES

• Essential
  • Smart appearance
  • Excellent telephone manner
  • Able to maintain confidentiality
  • Ability to sometimes deal with difficult, impatient or distressed people
  • Efficient and well organised