Service Advisor Motor Trade Job

Silcom Recruitment Limited; Hedge End; On-site; GBP 29,000 - 35,000; Full time

Job summary

A well-established main-dealer franchise in Hedge End is looking for an experienced Service Advisor to enhance their customer service team. This role involves acting as the primary contact for customers and ensuring a smooth workflow throughout the service and repair process. Candidates should have previous experience in the motor trade and excellent customer care skills. The position offers a competitive package with a basic salary of £29,000 and potential earnings up to £35,000 including bonus.

Benefits

Realistic annual bonus

Monday to Friday working week

Career growth prospects

Qualifications

• Previous experience as a Service Advisor or Aftersales Advisor within the motor trade.
• Ability to deliver outstanding customer care.
• Strong communication skills to liaise with technicians and customers.

Responsibilities

• Act as the primary point of contact for customers.
• Book customer vehicles into the workshop and liaise with technicians.
• Provide accurate cost estimates and communicate updates effectively.
• Upsell additional services and products when appropriate.
• Ensure all customer documentation is completed correctly.
• Deliver exceptional customer service.

Skills

Customer care

Communication

Attention to detail

Job description

Overview

Silcom Recruitment are seeking an experienced Service Advisor to join a well-established main-dealer franchise, based in Hedge End. We are looking for candidates with previous experience working as a Service Advisor or Aftersales Advisor within the motor trade, who can deliver outstanding customer care in a busy dealership environment. This is an exciting opportunity to join a professional team with excellent earning potential and long-term career growth prospects.

Responsibilities & Requirements

• Act as the primary point of contact for customers throughout the service and repair process.


• Book customer vehicles into the workshop and liaise with technicians to ensure smooth workflow and timely completion of jobs.


• Provide accurate cost estimates, gain customer authorisation, and communicate updates efficiently.


• Upsell additional work, service plans, and value-added products where appropriate.


• Ensure all customer documentation, invoices, and job cards are completed correctly and comply with company and manufacturer standards.


• Deliver exceptional customer service and maintain strong working relationships with both customers and colleagues.

The Package

• £29,000 Basic Salary


• £6,000 realistic annual bonus (£500 per month average) - OTE £35,000, dependent on the individual, uncapped!!


• Monday to Friday, 8:00am - 6:00pm


• 1 in 12 Saturdays on rota (half day) - x4 Saturdays a year


• Virtually a Monday to Friday working week.

To apply for this role as a Service Advisor and find out more details, please forward your CV to Josh Maitland or call us to discuss in strict confidence