Service Advisor Motor Trade Job

JR Recruitment; England; On-site; GBP 26,000; Full time

Job summary

A local recruitment agency in Nottingham is seeking a reliable Service Advisor to join a busy team. The role involves handling customer inquiries, scheduling service appointments, and assisting with warranty claims. Ideal candidates will have strong communication skills and attention to detail. The position offers a salary of £25,500 plus overtime, with flexible hours that may require weekend work during the summer.

Benefits

Free parking

Qualifications

• Previous experience in a customer service or service counter role.
• Excellent communication skills - verbal and written.
• Comfortable using invoicing software and booking systems.

Responsibilities

• Greet and assist customers at the service counter in a professional manner.
• Answer incoming calls and respond to service inquiries.
• Schedule service and repair appointments.

Skills

Customer service

Communication skills

Invoicing software

Attention to detail

Team player

Job description

Overview

Service Advisor – Nottingham City Centre outskirts (free parking)

£25,500 + overtime

We are seeking a reliable and customer-focused Service Advisor to join a busy and friendly team. This front-facing role involves handling customer enquiries, booking service appointments, managing service calls, creating invoices, and processing warranty claims. The ideal candidate will be a strong communicator with good organizational skills and a basic understanding of mechanical equipment.

Responsibilities

• Greet and assist customers at the service counter in a professional and friendly manner.
• Answer incoming calls and respond to service inquiries efficiently.
• Respond to emails both internal and externally within a set time period.
• Schedule service and repair appointments.
• Prepare and issue service invoices and job cards accurately.
• Process and manage warranty claims with manufacturers and suppliers.
• Liaise with workshop technicians to provide service updates to customers.
• Maintain accurate records of repairs, parts ordered, and customer communication.
• Advise customers on service timelines, costs, and machinery care when required.
• Ensure the service area is organised, tidy, and stocked with relevant forms and materials.
• Support the sales and parts team when necessary, during busy periods.

The ideal candidate

• Previous experience in a customer service or service counter role
• Excellent communication skills - verbal and written
• Comfortable using invoicing software and booking systems
• Attention to detail and accuracy in billing and record-keeping
• Team player with a positive, proactive attitude
• A mechanical or technical background would be an advantage

Hours and environment

This is a fully office based role. Hours of work are 9-5 in the winter months and 8:30-5 in the summer. Some weekend work will be required during the summer - overtime paid.