Service advisor - Mill Hill

Glyn Hopkin Group; Gretna; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prominent UK automotive dealership located in Mill Hill is looking for a new team member to provide excellent customer service and manage various workshop duties. The role involves greeting customers, recording vehicle details, and ensuring service quality. Ideal candidates will have strong customer service skills and be flexible with tasks. Attractive benefits include potential annual tax-free bonuses and a supportive work environment.

Benefits

Potential annual bonuses up to £3,600 tax-free

Employee Ownership Trust benefits

Qualifications

• Ability to greet customers cheerfully and attend to their requirements promptly.
• Strong customer service skills to deal with queries and complaints.
• Flexibility to cover a wide variety of duties.

Responsibilities

• Greet all customers and attend to their requirements.
• Record customer and vehicle details accurately.
• Liaise with Foreman/Service Manager on vehicle progress.
• Prepare invoices and handle customer payments.
• Promote good customer relations and ensure service quality.

Job description

Salary 28.5K basic with an OTE of £35K

Location Mill Hill

Closing Date 31/12/2025

Working Hours Varied

Be Part of the Team

Apply for the Role Below

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Duties

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge)
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.
• To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.

Responsibilities

• To promote good customer relations.
• To ensure customers’ instructions or requirements are recorded and carried out.
• To sell available labour and services.
• To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
• To observe Fire and Safety regulations at all times.

If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer

About Glyn Hopkin

Glyn Hopkin Group has grown to become one of the UK’s largest and most successful automotive dealership networks. Today we operate over 35 sites across London, Essex, Hertfordshire, London, Suffolk, Buckinghamshire and Bedfordshire where we work on behalf of the industry’s biggest manufacturers. They include BYD, Chery, GeelyMG, Nissan, Suzuki and Kia who we represent through the highest standards of customer service. For these leading brands we supply new & used cars including vans, we also support the Motability Scheme and Business and Fleet. We also provide service, repairs, parts, and accessories.

Glyn Hopkin is an EOT company! EMPLOYEE OWNERSHIP TRUST.

What could that potentially mean for you?

Well, a big benefit of an EOT acquiring a controlling stake in a business is that it protects the business and its employees from the uncertainty associated with a third‑party takeover, and risks that come with that.

A fantastic benefit to you as a potential employee is that a company owned by an EOT can also pay annual bonuses of up to £3,600 to its employees free of income tax.

In essence, you can be comforted by more security with the potential of earning additional bonuses up to £3,600 tax free, once employed for 12 months.