Service Advisor | Elevate Customer Experience & Upsell

Group 1 Automotive; Stockport; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent automotive group located in Stockport is seeking a dedicated Service Advisor. You will be the main point of contact for customers, ensuring they receive an exceptional experience during vehicle maintenance and repairs. Responsibilities include engaging customers, providing updates on their vehicle's status, promoting services, and maintaining accurate records. Candidates should possess strong communication skills, excellent customer service experience, and must hold a valid UK driving licence.

Benefits

33 days annual leave including bank holidays

Retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

24/7 access to healthcare professionals

Paid day to volunteer

Company share purchase plan

Training and development opportunities

Life assurance

Qualifications

• Demonstrated experience in delivering exceptional customer service.
• Must hold a valid UK driving licence.
• Excellent time management skills and the ability to work under pressure.

Responsibilities

• Engage customers in a friendly and professional manner.
• Keep customers updated on vehicle repair progress.
• Develop comprehensive product knowledge through training.
• Promote additional services based on Technician recommendations.
• Schedule vehicles for appointments in the workshop.
• Conduct pre-appointment customer calls.
• Maintain precise customer records for service management.

Skills

Excellent communication skills

Customer service experience

Ability to identify customer needs

Time management skills

Target-driven experience

Valid UK driving licence

Job description

A prominent automotive group located in Stockport is seeking a dedicated Service Advisor. You will be the main point of contact for customers, ensuring they receive an exceptional experience during vehicle maintenance and repairs. Responsibilities include engaging customers, providing updates on their vehicle's status, promoting services, and maintaining accurate records. Candidates should possess strong communication skills, excellent customer service experience, and must hold a valid UK driving licence.