Service Advisor - Dental

HUC; Peterborough, Bedford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A healthcare services provider in Peterborough is seeking motivated individuals to join as Dental Service Advisors. The role focuses on handling inbound calls and directing patients with professionalism. Ideal candidates should possess strong communication skills, IT proficiency, and experience in patient-oriented settings. Flexible, part-time shifts are available to suit various lifestyles.

Benefits

Exclusive Discounts on shopping and entertainment

NHS Pension Scheme

Access to wellbeing support services

Financial perks including free financial advice

Career growth opportunities within the organization

Unlimited tea and coffee and team events

Qualifications

• Experience in a patient/public environment in an administrative role.
• Experience of working in a call centre environment.
• Knowledge of communication issues of patients and their needs.

Responsibilities

• Answer inbound calls and direct patients to appropriate services.
• Manage sensitive and emotional calls with care and professionalism.
• Coordinate with team members under pressure.

Skills

Good IT Skills

Good communication skills

Attention to detail

Ability to be empathetic

Experience of working under pressure

Local Geographical Knowledge

Education

Good general education, minimum GCSE level

NVQ in Customer Service Levels 1 or 2

Tools

Adastra software Package

Microsoft IT packages

Job description

We are looking for motivated & professional individuals to join our team as Dental Service Advisors. As the first point of contact for members of the public, you will play a vital role in answering inbound calls & directing patients to the most appropriate service with care & professionalism.

Main duties of the job

• Good IT Skills
• Experience of working under pressure in a busy environment
• Attention to detail and accurate data entry
• Good verbal communication and interpersonal skills
• Ability to be empathetic and a good listener
• The skill to manage sensitive and emotional calls from a range of sources

We are looking for:

Our service runs 8am-10pm, 7 days a week, with rota patterns agreed within these hours.

HUC provides accessible & high-quality Integrated Urgent Care services to nearly 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, & the South West of England. At the forefront of change and innovation in the healthcare sector, HUC is passionate about patient care & has built a strong track record in delivering pioneering services.

Flexible Rota Patterns Available We're offering a variety of part-time shift patterns to suit different lifestyles, including:

• 1 30.5 hrs
• 2 21.5 hrs
• 3 29.75 hrs
• 4 19.25 hrs
• 4 16 hrs
• 3 14 hrs

Role location: office based in either Peterborough or Bedford. Please note that training will be held in Peterborough so the ability to travel is necessary.

About us

Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!

• Exclusive Discounts: Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!
• NHS Pension Scheme: Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
• Wellbeing Support: Your health matters! Access counselling services, personalised health plans, calming meditation guides, energising fitness routines, and healthy recipes.
• Recognition and Rewards: Peer shout-outs, special awards, and exclusive event vouchers that show appreciation for your work.
• Financial Perks: Free financial advice, a healthcare cash plan to cover everyday expenses, and savings options through our Credit Union.
• Career Growth: My Academy training programs, internal vacancies, and regular updates about HUC opportunities.
• Office Comforts: Unlimited tea and coffee, free parking, dedicated relaxation areas, and engaging team events.

Job responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation.

Person Specification

Experience

• Good IT Skills
• Good communication skills
• Experience of working in a patient/public environment in an administrative role
• NVQ in Customer Service Levels 1 or 2 (or equivalent)
• Adastra software Package
• Local Geographical Knowledge
• Experience of a healthcare setting
• Experience of working in a call centre environment

Education and Qualifications

• Good general education, to a minimum of GCSE level (or equivalent) with Grade C or above in English and Maths
• Knowledge and use of Microsoft IT packages and/or bespoke software
• Excellent telephone manner

Knowledge

• Knowledge and understanding of communication issues of patients and their needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.