Service Advisor: Customer Experience & Upsell Specialist

Listers Careers; Coventry; On-site; GBP 33,000; Full time

Job summary

An automotive dealership in Coventry is seeking a Service Advisor who excels in customer satisfaction. You'll be responsible for booking vehicle services, providing seamless customer experiences, and liaising with various departments to ensure timely service. The ideal candidate is well-presented, passionate about customer service, and has excellent communication skills. This role offers a basic salary with an OTE of £33,000 plus benefits.

Benefits

Excellent basic salary

OTE of £33,000

Benefits package

Qualifications

• Passion for delivering excellent customer service.
• Ability to establish rapport with customers quickly.
• Well-presented with a desire to succeed.

Responsibilities

• Booking customer vehicles for maintenance and repairs.
• Providing seamless service from drop-off to handover.
• Updating customers on vehicle progress and authorizing work.
• Liaising with Workshop, Parts, and Sales departments.

Skills

Customer service

Time management

Teamwork

Job description

An automotive dealership in Coventry is seeking a Service Advisor who excels in customer satisfaction. You'll be responsible for booking vehicle services, providing seamless customer experiences, and liaising with various departments to ensure timely service. The ideal candidate is well-presented, passionate about customer service, and has excellent communication skills. This role offers a basic salary with an OTE of £33,000 plus benefits.