Service Advisor: Customer Care & Aftercare Growth

Evans Halshaw; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Job summary

A leading automotive service provider in Birmingham is seeking a Service Advisor to ensure a seamless customer experience. The ideal candidate will have strong customer service skills, a proactive sales mindset, and the ability to navigate a fast-paced environment. Responsibilities include managing customer service journeys, promoting service plans, and collaborating with technicians. This role offers a competitive basic salary, generous leave, and career growth opportunities.

Benefits

33 days annual leave

Birthday day off

Family Leave Policies

Paid volunteer day

Long-service recognition

Tailored training opportunities

Cycle to work scheme

High street discounts

Qualifications

• Dedicated to providing exceptional customer service.
• Driven to achieve KPIs in a fast-paced environment.
• Confident communicator who captures customer details accurately.

Responsibilities

• Act as a key point of contact for service customers.
• Guide customers through their service journey.
• Promote and sell service plans and additional products.
• Collaborate with technicians for efficient repairs.

Skills

Customer service

Sales skills

Communication

Digital competency

Organizational skills

Tools

Microsoft Office

Dealership IT platforms

Job description

A leading automotive service provider in Birmingham is seeking a Service Advisor to ensure a seamless customer experience. The ideal candidate will have strong customer service skills, a proactive sales mindset, and the ability to navigate a fast-paced environment. Responsibilities include managing customer service journeys, promoting service plans, and collaborating with technicians. This role offers a competitive basic salary, generous leave, and career growth opportunities.