Service Advisor - CUPRA, SEAT & ŠKoda

West End Garage ORG; Stirling; On-site; GBP 30,000 - 36,000; Full time

Job summary

A local automotive group in Stirling is seeking an experienced Service Advisor to provide exceptional customer service in a dynamic dealership environment. The role involves managing workshop efficiency, preparing invoices, and ensuring customer communication. Ideal candidates will have at least 2 years of experience in a franchised dealership, excellent communication skills, and a proactive attitude towards upselling services. Join us for a rewarding career with great development opportunities.

Benefits

Company pension scheme

Access to our employee car schemes

Ongoing manufacturer and in-house training

Supportive working environment

Long-term career progression opportunities

Qualifications

• At least 2 years' Service Advisor experience within a franchised dealership.
• Eligibility to work in the UK.
• A full UK driving licence.

Responsibilities

• Deliver an exceptional customer experience, both face-to-face and over the phone.
• Manage daily workshop loading to maximize efficiency and profitability.
• Prepare invoices and ensure all payments are processed correctly.

Skills

Service Advisor experience

Excellent communication

Good IT skills

Flexible and adaptable

Tools

Microsoft Office

Job description

Service Advisor - CUPRA, SEAT & Škoda | Stirling | Full Time | Working Hours are 42.5 per week - Monday to Friday, 08:00-17:00, plus rota Saturday mornings | OTE £36,000+

Are you ready to turn your passion for cars into a career you'll love every day?

West End Garage is a privately-owned retailer group representing Škoda, SEAT and CUPRA across Stirling, Edinburgh and Dunfermline. We pride ourselves on providing excellent support, strong career development opportunities, and a progressive, forward-thinking environment. Many of our current leaders have grown their careers within the business — and you could too.

We are looking for an experienced Service Advisor to join our growing team at Stirling. You'll be working in a fast-paced, exciting dealership environment, delivering exceptional customer service while helping drive workshop efficiency and profitability.

What can West End Garage give to you?

• Company pension scheme
• Access to our employee car schemes
• Ongoing manufacturer and in-house training
• A supportive, friendly working environment within a successful, privately-owned group
• Genuine long-term career progression opportunities

Are you the right person for the job?

• At least 2 years' Service Advisor experience within a franchised dealership
• Eligibility to work in the UK
• A full UK driving licenceStrong administration and organisational skills
• Excellent communication skills, both written and verbal
• Good IT skills, including Microsoft Office, with the ability to learn new systems quickly
• A flexible, adaptable approach and ability to work to deadlines
• Experience in a customer-focused environment
• A proactive attitude with confidence in upselling and promoting services

What will your role look like?

• Deliver an exceptional customer experience, both face-to-face and over the phone
• Manage daily workshop loading to maximise efficiency and profitability
• Use dealer systems to accurately cost, price and upsell work
• Prepare invoices and ensure all payments are processed correctly
• Maintain a professional, organised and welcoming service reception area
• Liaise with customers throughout their visit, ensuring clear communication and timely updates

If you are ready to start your career at West End Garage, then click APPLY now!

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