Service Advisor – Commercial Vehicles, Training & Benefits

Additional Resources; United Kingdom; On-site; GBP 28,000 - 32,000; Full time

Job summary

A well-established commercial vehicle dealership is hiring a motivated Service Advisor to ensure exceptional communication and service between customers and the workshop. With a basic salary of £28,000 - £32,000 plus bonuses up to £4,000, this role entails preparing jobs, costing work, and overseeing vehicle progress. Candidates should possess strong customer service, attention to detail, and relevant experience in the automotive sector. Join a supportive, family-oriented team with various benefits including annual leave, pension scheme, and career development.

Benefits

30 days annual leave including bank holidays

Employer pension scheme

Free Class IV MOT

Mental Health Support

Corporate uniform provided

Referral Bonus

Paid Saturday shifts at enhanced rates

Career development opportunities

Qualifications

• Experience in an automotive service environment, ideally HGV or light commercial vehicles.
• Previous work as a Service Advisor, Receptionist, or Administrator.
• Competence in technical and administrative tasks related to vehicle costing.

Responsibilities

• Serve as the main point of contact between customers and the workshop.
• Prepare for jobs and capture all customer vehicle issues.
• Verify account details and authorisations before proceeding.
• Monitor and update vehicle progress, including completion times.

Skills

Customer service skills

Attention to detail

Organisational skills

Technical competence

Job description

A well-established commercial vehicle dealership is hiring a motivated Service Advisor to ensure exceptional communication and service between customers and the workshop. With a basic salary of £28,000 - £32,000 plus bonuses up to £4,000, this role entails preparing jobs, costing work, and overseeing vehicle progress. Candidates should possess strong customer service, attention to detail, and relevant experience in the automotive sector. Join a supportive, family-oriented team with various benefits including annual leave, pension scheme, and career development.