Service Advisor - Automotive / Garage

Edmonstone Garage Ltd; Danderhall; On-site; GBP 27,000 - 32,000; Full time

Job summary

A family-run automotive garage in Danderhall seeks a Service Advisor to manage customer interactions and bookings while ensuring excellent service delivery. The ideal candidate will possess strong customer service and administration skills with previous experience in the motor trade. The role offers a competitive salary of up to £32,000 per annum, a full-time contract, and a supportive work environment.

Benefits

28 Days Holiday (including public holidays)

Private Medical Healthcare (optional)

Workplace Pension Scheme (NEST)

Employee Discounts on Vehicle Servicing & Repairs

Free On‑Site Parking

Qualifications

• Previous experience in the motor trade or garage environment.
• Good understanding of vehicles, parts, and repair processes.
• Strong administration and customer service skills.

Responsibilities

• Welcome customers and handle incoming calls professionally.
• Manage bookings, job allocations, and service records.
• Create and send estimates for vehicle servicing, MOTs, and repairs.

Skills

Customer service skills

Administration skills

Communication

Organisation

Attention to detail

Tools

Microsoft Office

Garage management systems

Job description

Service Advisor - Automotive / Garage

Location: Danderhall, Dalkeith (EH22 1QX)

Salary: Up to £32,000 per annum DOE + Annual Bonus

Contract: Full-Time, Permanent

Hours: Monday to Friday, 8:30 AM - 5:30 PM (No weekends!)

Join a trusted family‑run garage with a great team culture! Are you an experienced Service Advisor or Administrator with a passion for the motor trade? Do you thrive in a fast‑paced environment where great customer service and organization make all the difference?

Why You’ll Love Working Here

• Competitive Salary: Up to £32,000 DOE + Annual Bonus
• Monday‑Friday Only: Enjoy your weekends off!
• 28 Days Holiday (including public holidays)
• Private Medical Healthcare (optional)
• Workplace Pension Scheme (NEST)
• Employee Discounts on Vehicle Servicing & Repairs
• Full Training Provided on garage software and automotive processes
• Free On‑Site Parking
• Friendly, Family‑Run Environment where your efforts are recognised

The Role

As a key member of the team, you’ll be the first point of contact for customers – managing bookings, creating estimates, updating clients, and ensuring everything runs smoothly behind the scenes. You’ll work closely with the workshop team to deliver excellent service from start to finish.

Key Responsibilities

• Welcome customers and handle incoming calls professionally
• Manage bookings, job allocations, and service records
• Create and send estimates for vehicle servicing, MOTs, and repairs
• Keep customers updated on progress and additional work
• Support invoicing, record‑keeping, and financial administration tasks
• Liaise with technicians to ensure accurate information flow
• Maintain a tidy and organised reception area

About You

• Previous experience in the motor trade or garage environment
• Good understanding of vehicles, parts, and repair processes
• Strong administration and customer service skills
• Confident with Microsoft Office and garage management systems
• Excellent communication, organisation, and attention to detail
• A proactive team player with a positive, can‑do attitude

If you’re ready to bring your skills to a welcoming, well‑run garage where you’ll be appreciated and supported to grow, we’d love to hear from you. Apply today with your CV and join a business that truly values its people.

Please note: No agencies at this time.