Service Advisor - Automotive

Kia UK; Bolton; On-site; GBP 36,000; Full time

Job summary

A leading automotive dealership in Bolton is looking for a Service Advisor. The role involves delivering exceptional customer service and ensuring the smooth operation of the service department. Candidates should have experience in a similar role, excellent communication skills, and a Full UK Driving License. The position offers a range of employee benefits including private medical care and an employee car scheme.

Benefits

Employee Car Scheme

Private Medical Care

Annual Health Checks

Private Dental Care

Pension with enhanced employer contribution

Income Protection

25 days Annual Leave

Wellness benefits

Enhanced Maternity Leave

Birthday Vouchers

Qualifications

• Service Advisor experience in an automotive dealership or service centre.
• Strong customer service and communication skills.
• Excellent organizational and time management skills.

Responsibilities

• Arrange customer bookings and communicate additional required work.
• Ensure work is completed on time and to quality standards.
• Handle customer complaints professionally.

Skills

Customer service

Communication skills

Organizational skills

Time management

Education

Full UK Driving License

Tools

Microsoft Office

Dealership management software

Job description

Service Advisor, Bolton Kia

OTE £36,000

Bolton Kia are proud to hold the title of ‘Europe’s No.1 Kia Dealer’ in terms of sales volume; the Bolton dealership sell more new vehicles than any other dealership, not just in the UK but across Europe. Conveniently located on Middlebrook Retail Park in Horwich, off Junction 6 of the M61, the dealership spans across two sites – the Sales showroom; selling new and used vehicles and just 300 yards away, it’s Service & Parts department.

Bolton Kia are also the only dealership to be wholly owned by the manufacturer – Kia UK, giving Bolton Kia staff access to excellent employee benefits, including private medical insurance, employee car ownership scheme, employee discount schemes and more.

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fifth most popular UK car brand in 2023. Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today.

The Role – Bolton Kia has one of the busiest Service / Aftersales Departments in the UK and due to growing demand, we are now expanding our Service team and have an exciting new role for a Service Advisor. Reporting to the Service Manager working in a team of 5 Service Advisors and 4 support Administrators, the purpose of this role is to deliver exceptional customer service, ensuring the smooth and efficient operation of the service department and a high level of customer satisfaction.

If you have previous experience in the same or similar role, excellent communication and organisational skills, a passion for delivering exceptional customer service and a full UK Driving License you could be perfect for this role.

Benefits

• Employee Car Scheme (car lease + insurance all included from £85/month)
• Private Medical Care (Vitality)
• Annual Health Checks and free flu jabs offered
• Private Dental Care (Denplan, £0 excess)
• Pension with enhanced employer contribution
• Income Protection & life Assurance
• Critical Illness Protection
• 25 days Annual Leave + Bank Holidays
• Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more
• Financial hub providing free financial guidance and support
• Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
• Enhanced Paternity Leave
• Birthday Vouchers

Main Responsibilities

• Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted.
• Understand the customer's needs and correctly interpret instructions.
• Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required.
• Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required.
• Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Follow up with customers to ensure their satisfaction with the service provided.
• Collating information for CSI.

Requirements

• Service Advisor experience in an automotive dealership or service centre
• Strong customer service and communication skills. Able to communicate clearly and concisely with both customers and other staff members.
• Excellent organisational and time management skills
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office and dealership management software
• A Full UK Driving License is essential for this role

We are looking for the best candidate for the job and encourage you to apply if you believe your skills and experience would be a good fit for this role.

Location

The Bolton Kia dealership spans across two separate buildings, both based on Middlebrook Retail Park, with free parking, located off Junction 6 of the M61. The nearest train station is Horwich Parkway.

There is step-free access throughout the building.