Service Advisor | Auto Dealership | Customer Focus & Upsell

Toyota Coventry; England; On-site; GBP 28,000 - 33,000; Full time

Job summary

An automotive dealership in Coventry is seeking a Service Advisor to enhance customer satisfaction. This role involves booking vehicles for service, providing excellent customer service, and liaising with various departments to ensure timely service delivery. Candidates should have strong customer service skills and a passion for the automotive industry. Benefits include a competitive salary, company pension, and various employee perks.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Long service and loyalty incentives

Staff referral scheme

In-house training and qualifications

Company Events

Qualifications

• Passion for delivering excellent customer service.
• Ability to quickly establish rapport with customers.
• Experience in a customer service role preferred.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Provide seamless service from drop-off to handover.
• Update customers on vehicle progress and authorise additional work.

Skills

Customer service experience

Organisation skills

Ability to build rapport

Job description

An automotive dealership in Coventry is seeking a Service Advisor to enhance customer satisfaction. This role involves booking vehicles for service, providing excellent customer service, and liaising with various departments to ensure timely service delivery. Candidates should have strong customer service skills and a passion for the automotive industry. Benefits include a competitive salary, company pension, and various employee perks.