Service Advisor - Auto, Bonus & Training

Cordwallis Group; Greater London; On-site; GBP 28,000 - 32,000; Full time

Job summary

A family-run automotive dealership is seeking a Service Advisor in Bicester to be the first contact for customers and ensure excellent service delivery. The role involves managing customer expectations, providing vehicle updates, and promoting additional services. You should have strong communication skills and experience in the automotive industry. Benefits include training programs, annual leave, and a supportive work environment. Join us for a rewarding career experience!

Benefits

Multi-manufacturer training programmes

30 Days Annual Leave

Employer Statutory Pension Scheme

Free Class IV MOT per year

Cycle to work scheme

Qualifications

• Industry experience within the automotive sector is preferred.
• Ability to work to deadlines and on own initiative.
• Analytical skills including working with statistical and costing information.

Responsibilities

• Understand and adhere to Service Core Process as set by the Brand and Company.
• Promote additional workshop services where applicable.
• Provide timely updates to customers about vehicle progression.

Skills

Excellent attention to detail

Excellent communication skills

Excellent customer service skills

Excellent interpersonal skills

Proven organisational skills

Problem-solving skills

Technical knowledge

Ability to multitask

Job description

A family-run automotive dealership is seeking a Service Advisor in Bicester to be the first contact for customers and ensure excellent service delivery. The role involves managing customer expectations, providing vehicle updates, and promoting additional services. You should have strong communication skills and experience in the automotive industry. Benefits include training programs, annual leave, and a supportive work environment. Join us for a rewarding career experience!