Service Advisor / Aftersales Advisor - Ford Main Dealer

Foray Motor Group; Taunton; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established Ford Main Dealer in Taunton is seeking an experienced Service Advisor to manage the customer journey through the aftersales process. The ideal candidate will have an automotive background, excellent communication skills, and a passion for delivering top-notch customer service in a busy environment. This role offers valuable experience and a supportive team to help you succeed.

Qualifications

• Experienced Service Advisor with automotive background preferred.
• Confident and well-organized with excellent communication skills.
• Ability to multitask and remain calm in a busy environment.

Responsibilities

• Act as the main point of contact for aftersales and service enquiries.
• Book vehicles in for service, maintenance, and repair work.
• Provide clear updates to customers throughout the repair journey.

Skills

Customer service

Communication

Problem-solving

Organization

Job description

Overview

We are looking for an experienced, customer‑focused Service Advisor / Aftersales Advisor to join our Ford Main Dealer in Taunton. This is an excellent opportunity for someone with automotive industry experience who thrives in a fast‑paced, customer‑facing environment and takes pride in delivering exceptional service. As a Service Advisor, you'll play a key role in managing the customer journey through the aftersales process, ensuring every customer receives the highest level of care and professionalism from start to finish.

Responsibilities

• Act as the main point of contact for all aftersales and service enquiries.
• Deliver a first‑class customer experience in line with Ford standards.
• Book vehicles in for service, maintenance, and repair work.
• Prepare accurate repair estimates and obtain customer authorisation.
• Communicate effectively with technicians to ensure timely completion of work.
• Raise invoices, collect payments, and process paperwork accurately.
• Provide clear and professional updates to customers throughout the repair journey.
• Help the dealership achieve customer satisfaction targets and departmental KPIs.
• Uphold Ford's commitment to quality, transparency, and trust.

Qualifications

• An experienced Service Advisor / Aftersales Advisor / Customer Service Advisor (automotive background preferred).
• Confident, professional, and well‑organised with excellent communication skills.
• A natural problem‑solver with a positive can‑do attitude.
• Able to multitask and remain calm in a busy dealership environment.
• Driven by success, with a passion for delivering results and exceeding expectations.

Why Join Us?

We are your chance to join an established Ford Main Dealer with a strong reputation for quality and customer care. You'll gain valuable automotive industry experience, work with a supportive management team, and be part of a dealership that rewards hard work and professionalism.

Equal Opportunity Statement

Foray Motor Group is committed to diversity and equality of opportunity for all and is opposed to any form of less favourable treatment or harassment on the grounds of gender, marital status, civil partnership status, parental status, race, ethnic origin, colour, nationality, national origin, disability, sexual orientation, religion/belief, gender reassignment and gender identity, age and those with caring responsibilities.