Service Advisor

Pembrook Resourcing; Yeovil; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking a Service Advisor for a dealership in Yeovil. The ideal candidate will have previous service experience and a passion for providing excellent customer service. Responsibilities include booking customer vehicles, managing service charges, and ensuring great customer relations. This role offers an opportunity to excel in a dynamic dealership environment.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify ways to help the customer and achieve sales targets.
• Book in customer vehicles for servicing.

Skills

Customer service

Communication skills

Organizational skills

Job description

Service Advisor

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

Ideal Service Advisor

• Previous experience in a service role is preferred
• A passion to deliver a high standard of customer service
• An organised individual who can deal with many duties on the move
• Excellent telephone and face-to-face communication skills
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work

Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary

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