Service Advisor

Jago Consultants; Wokingham; On-site; GBP 24,000 - 32,000; Full time

Job summary

A busy Main Car Dealership in the United Kingdom is seeking an experienced Service Advisor to provide professional customer interactions and ensure service quality. The ideal candidate should have 2 years of experience as a Service Advisor, excellent communication skills, and a full driving license. This position offers a basic salary of £24,000 with an OTE of £32,000, working Monday to Friday with alternative Saturdays.

Qualifications

• 2-years experience as a Service Advisor, preferably with a main dealership.
• Full driving licence.

Responsibilities

• Ensure customers are informed of service and repair work required.
• Advise on estimated costs of repairs.
• Sell additional products to meet customer needs.
• Advise on timescales and collection arrangements.
• Produce job cards on the in-house computer system.
• Update customer and vehicle records.
• Document warranty work according to manufacturer policy.
• Prepare and complete invoices.

Skills

Excellent communication skills

Customer Service skills

Job description

We are currently working with a busy Main Car Dealership. Our client prides itself on delivering a consistently high standard of customer care at all time. An opportunity has arisen for experienced Service Advisor to join their current team.

As Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

Duties include:

• Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Requirements

• 2-years experience as a Service Advisor, preferably with a main dealership
• Full driving licence
• Excellent communication skills
• Excellent Customer Service skills

Package:

Basic £24,000 OTE £32,000
Monday to Friday and alternative Saturdays