Service Advisor

Sytner Group; West Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive dealership in the UK is looking for a motivated Service Advisor to join their team. This role concentrates on providing outstanding customer care and effective communication between customers and the workshop. Candidates should have prior experience in a similar role and possess strong organisational skills. The position requires flexible working hours, including weekends, to deliver the highest service quality.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Minimum experience as a Service Advisor in the automotive industry.
• Ability to build rapport with customers and identify their wants and needs.
• Willingness to work flexible hours including weekends.

Responsibilities

• Provide outstanding customer care as a vital link between customers and the workshop.
• Inform and consult on vehicle servicing while keeping customers updated.
• Liaise with technicians about vehicle statuses to ensure timely readiness.

Skills

Customer service background

Organisational skills

Attention to detail

Tools

Kerridge

Job description

About The Role

We have an excellent opportunity available for a motivated Service Advisor to join our team at Sytner MINI Wolverhampton.

As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage while answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will additionally give the best advice on our products and services to our customers.

This is a challenging role where customer care always comes first. You'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Sytner Service Advisors work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

When applying for this role please consider that we require candidates to have Service Advisor experience within the automotive industry as a minimum requirement for this role. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by MINI to support your career.

Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry‑leading benefits package.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please contact our recruiting team.