Service Advisor

KPI People; Welwyn Garden City; On-site; GBP 28,000 - 35,000; Full time

Job summary

A busy franchised dealership in Welwyn Garden City seeks an experienced Service Advisor to join their successful Aftersales team. You will be responsible for customer interactions, invoicing, and ensuring service papers are completed accurately. The role offers a base salary of £28,250 with an OTE of £33,000, alongside a great benefits package.

Benefits

Great Benefits Package

Qualifications

• 12 months Motor Trade Service Advisor experience.
• Full UK Driving Licence.

Responsibilities

• Meet and greet customers.
• Explain work due on their vehicle.
• Invoicing work carried out.

Skills

Customer Service

Communication

Job description

Service Advisor – Welwyn Garden City -
Basic Salary - £28,250 –
OTE - £33,000 (uncapped)–
Great Benefits Package -

Our client, a busy franchised main dealership in Welwyn Garden City has the requirement for an experienced Service Advisor to join their successful Aftersales team.

Service Advisor Responsibilities

As a Service Advisor your responsibilities will include:

Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

12 months Motor Trade Service Advisor experience
Full UK Driving Licence

Desirable Requirements:

Franchised Dealership Experience
Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of £28,250
On Target Earnings of £33,000 (uncapped)
Great Benefits Package

Working Hours

Monday to Friday 8am – 6pm
Saturday Mornings on a Rota